Vikram Singh Email & Phone Number

Oakville, Ontario, Canada

• Work directly with senior national account sales executives to manage start to finish roll-out for new national customers.
• Direct communication with the client’s internal teams to determine project scope and key project deliverables.
• Create and manage project schedule and identify key project tasks including potential issues to find solutions proactively.
• Communication with internal departments and the field to ensure consistency and understanding of the deliverables.
• Tracking of the progress on key milestones, changes to project scope and risks to meet project deadlines.
• Communicating daily/weekly reporting on the progress to the sales leadership/client’s internal team through project calls or electronic communication.

Oakville, Ontario

• Integrated new national customers throughout North America by ensuring that the pricing structure, service level agreements, and equipment deliveries are met within a timely manner.
• Engage with the Billing Team to confirm pricing structures are maintained for the new customers to ensure smooth/accurate billing.
• Responsible for transitioning non-national clients to the Stericycle national accounts program through the SAP/Salesforce ERP software.
• View new national contracts/renewals and implement pricing for existing and new business in the SAP program
• Worked on large scale purge projects for strategic national account customers.

Oakville, Ontario, Canada

• Provided dedicated customer support to assigned Strategic National Account customers
• Maintained customer profiles and account records through periodic sales calls to establish and build relationships
• Understood and maintained pricing for all assigned and new Strategic Accounts.
• Provided regular and ad hoc reporting and assistance to various Shred-it Managers.
• Served as Strategic Accounts liaison to customers and Shred-it’s operations.

Toronto, Canada Area

• Organized & supervised events such as conferences, seminars, workshops, receptions and reunions for faculty & students at the Lakeshore campus.
• Primary focus on ensuring customer satisfaction, which involves responding to customer complaints and resolving operational issues quickly and quietly with minimal disturbance to the catered event.
• Successfully handled events for more than 100 clients from 25 different departments of Humber College.

• Organized exhibition events included responsibilities such as events site development, participant relationship management, coordinating with sponsors, ensured compliance with the health & safety legislation, payment.
• Developed processes to improve logistical operations for better preparation for the events thus decreasing preparation costs.
• Achieved increase in revenue by 40% and increased number of clients by 20% for the year 2010.
• Increased client satisfaction levels from 45% for the year 2009 to 60% at the end of 2010.

Global Business Management Graduate Certificate, International Business, Honours

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Courses Undertaken Financial Accounting Financial Management Corporate law Corporate Accounting Business Organization & Management Income.