Vikram Singh Email & Phone Number

Oakville, Ontario, Canada

• Work directly with senior national account sales executives to manage start to finish roll-out for new national customers.• Direct communication with the client’s internal teams to determine project scope and key project deliverables.• Create and manage project schedule and identify key project tasks including potential issues to find solutions proactively.• Communication with internal departments and the field to ensure consistency and understanding of the deliverables.• Tracking of the progress on key milestones, changes to project scope and risks to meet project deadlines.• Communicating daily/weekly reporting on the progress to the sales leadership/client’s internal team through project calls or electronic communication.

Oakville, Ontario

• Integrated new national customers throughout North America by ensuring that the pricing structure, service level agreements, and equipment deliveries are met within a timely manner.• Engage with the Billing Team to confirm pricing structures are maintained for the new customers to ensure smooth/accurate billing.• Responsible for transitioning non-national clients to the Stericycle national accounts program through the SAP/Salesforce ERP software.• View new national contracts/renewals and implement pricing for existing and new business in the SAP program• Worked on large scale purge projects for strategic national account customers.

Oakville, Ontario, Canada

• Provided dedicated customer support to assigned Strategic National Account customers• Maintained customer profiles and account records through periodic sales calls to establish and build relationships• Understood and maintained pricing for all assigned and new Strategic Accounts.• Provided regular and ad hoc reporting and assistance to various Shred-it Managers.• Served as Strategic Accounts liaison to customers and Shred-it’s operations.

Toronto, Canada Area

• Organized & supervised events such as conferences, seminars, workshops, receptions and reunions for faculty & students at the Lakeshore campus.• Primary focus on ensuring customer satisfaction, which involves responding to customer complaints and resolving operational issues quickly and quietly with minimal disturbance to the catered event.• Successfully handled events for more than 100 clients from 25 different departments of Humber College.

• Organized exhibition events included responsibilities such as events site development, participant relationship management, coordinating with sponsors, ensured compliance with the health & safety legislation, payment collection and banking.• Developed processes to improve logistical operations for better preparation for the events thus decreasing preparation costs. • Achieved increase in revenue by 40% and increased number of clients by 20% for the year 2010.• Increased client satisfaction levels from 45% for the year 2009 to 60% at the end of 2010.

Global Business Management Graduate Certificate, International Business, Honours

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Courses Undertaken Financial Accounting Financial Management Corporate law Corporate Accounting Business Organization & Management Income.