Vikram Singh Email & Phone Number

Greater Melbourne Area

• Yarra Trams is the Melbourne tram network, operating 31,400 scheduled tram services per week and facilitating 200M+ passenger journeys each year.
• Managed the continuous development of business-critical passenger information assets, engaging actively with cross-functional executives including Heads of Brand & Marketing, Corporate Affairs, Director of Operations.
• Delivered technical stewardship for a portfolio of 25 large passenger information applications including the tramTRACKER mobile app (iOS and Android), web services, Azure integration services, and cloud apps:− Nurtured.
• Implemented best practice PMO frameworks, business processes, and solutions architecture to drive continuous improvement in delivery and value for money:− Embedded contemporary best practice software development.

Greater Melbourne Area

• Managed the continuous development of 25 business-critical passenger information assets, engaging actively with cross-functional executives including Heads of Brand & Marketing, Corporate Affairs, Director of.
• Provided leadership, development, and direction to the Passenger Information Applications team, comprising Advisors, Business Analysts, Application Developers, and Project Managers actively building capability and.
• Delivered transformational improvements in business performance and Customer Experience (CX), measurably reducing complaints, through the integration of human-centred design principles, customer journey mapping, and.

Greater Melbourne Area

• Responsible for application lifecycle management for passenger information applications, from procurement through maintenance and support:− Defined, documented, and automated application monitoring and alerting.
• Delivered functional and technical support to the business including training and coaching to optimise the use of applications and enable cross-functional input into product development initiatives:− Facilitated.

Greater Melbourne Area

• Managed enterprise-wide database and SharePoint environments, liaising actively with cross-functional users and supporting the server team with technical projects, including the build of a new virtual machine
• Proactively analysed asset performance, implementing maintenance activity accordingly
• Consolidating multiple SQL servers/environments to improve the efficiency of database management
• Monitored and managed compliance with Microsoft SQL licensing requirements
• Demonstrated strong proficiency with business intelligence tools (SSIS & SSRS) to automate business processes, driving improved operating efficiency and enhanced data analytics and data visualisation

Greater Melbourne Area

• Aegis has designed, manufactured, and supplied Australian industry with test equipment for 80+ years.
• Managed the performance of Aegis CRM solutions, proactively developing new functionality, in accordance with business requirements, using classic ASP
• Engaged actively with cross-functional users to gather requirements, map processes, and develop custom client/server applications within the company’s CRM to streamline business processes using business intelligence.
• Provided leadership, development, and mentoring to junior developers

Mit, It

Masters in Information Technology

Product Management, Product Management

- Introduction to Product Management - The Product Management Process - Business Model Design - Understanding the Market - User Research.

B.E., Electronics And Telecommunication

Activities and Societies: Cricket Team Captain Bachelor of Engineering (Electronics & Telecommunication)