● Presently working with SPC Infosoft Pvt Ltd in Sales Support Team as a Assistant Quality Auditor from 12 September 2011 to till date.1.Taking care for sales support team.2.Matching team target as per the company requirement.3.Charging passenger’s card offline & online.4.Responsible to get the ticket’s issued from different suppliers on correct contracts.5.Maintaining record of supplier’s weekly statement & paying according to them.6.Taking follow ups with the client in… Show more ● Presently working with SPC Infosoft Pvt Ltd in Sales Support Team as a Assistant Quality Auditor from 12 September 2011 to till date.1.Taking care for sales support team.2.Matching team target as per the company requirement.3.Charging passenger’s card offline & online.4.Responsible to get the ticket’s issued from different suppliers on correct contracts.5.Maintaining record of supplier’s weekly statement & paying according to them.6.Taking follow ups with the client in case of schedule changes in flights.7.Processing cancellation & date changes in case of any change in passenger’s plan.8.Responsible to allot the seats and meal if requested on board.9. Looking for BSP ADM if received from the Airlines.10.Creating Pnr’s on Worldspan & Amadeus GDS, queuing PNRS to the supplier after cross checking the fares and contract id.11.Processing refund to customer if charged wrongly.12.Making online booking for low cost carriers. Show less

Taking care of schedule change, Cancellation, Refund, sales

Presently working with A1 Travel Deaks Pvt Ltd in Sales Support Team as a Assistant Quality Auditor from 1 April 2016 To till date.1.Taking care for sales support team.2.Matching team target as per the company requirement.3.Charging passenger’s card offline & online.4.Responsible to get the ticket’s issued from different suppliers on correct contracts.5.Maintaining record of supplier’s weekly statement & paying according to them.6.Taking follow ups with the client in… Show more Presently working with A1 Travel Deaks Pvt Ltd in Sales Support Team as a Assistant Quality Auditor from 1 April 2016 To till date.1.Taking care for sales support team.2.Matching team target as per the company requirement.3.Charging passenger’s card offline & online.4.Responsible to get the ticket’s issued from different suppliers on correct contracts.5.Maintaining record of supplier’s weekly statement & paying according to them.6.Taking follow ups with the client in case of schedule changes in flights.7.Processing cancellation & date changes in case of any change in passenger’s plan.8.Responsible to allot the seats and meal if requested on board.9. Looking for BSP ADM if received from the Airlines.10.Creating Pnr’s on Worldspan & Amadeus GDS, queuing PNRS to the supplier after cross checking the fares and contract id.11.Processing refund to customer if charged wrongly.12.Making online booking for low cost carriers. Show less

Performing Quality Check on the travel booking requests raised by the customers through E-Mail, Phone or Online reservation tools available and closing the requests by issuing the final tickets.

In this period worked in DL (Distribution List).Worked in the Refund Team; Working knowledge gained while working with Yatra.com of TALISMA, AMADEUS, QUADLABS software’s. .KEY RESPONSIBILITIES Handling all sort of travel related queries of the customers. Ensuring them to have full satisfaction in terms of their requirement. Providing impeccable customers services to the clients as first priority. To meet deadlines/targets set as per the business… Show more In this period worked in DL (Distribution List).Worked in the Refund Team; Working knowledge gained while working with Yatra.com of TALISMA, AMADEUS, QUADLABS software’s. .KEY RESPONSIBILITIES Handling all sort of travel related queries of the customers. Ensuring them to have full satisfaction in terms of their requirement. Providing impeccable customers services to the clients as first priority. To meet deadlines/targets set as per the business requirement. Show less