Vikram Singh Email & Phone Number

Regina, Saskatchewan, Canada

• As the Director, I provide governance, leadership & support in the areas of technology, information management, planning, improvement and reporting, IT policy, emergency planning & other operation services required for.
• I lead the creation & implementation of Ministry’s IT Strategic Plan by engaging multiple divisions & branches within the Ministry and ensuring that IT strategy & roadmap align with business & GOS strategy
• I ensure that the IT Strategy covers modernizing IT infrastructure, enhancing IT Security & creation & implementation of Data Management & Analytics strategy for the Ministry
• Provide leadership & expertise to the Deputy Minister, Assistant Deputy Ministers & Executive Directors on the formulation & implementation of Ministry’s IT strategies & initiatives
• Work with division's leadership team to design and implement division's re-organization, vision, purpose, mandate, strategic & operational plan
• Lead the team responsible for rollout & adoption of digital platforms like Government website, SharePoint sites & ServiceNow

Regina, Canada

• As a Business Analyst and Project Manager, I managed various portfolios for the Ministry of Finance Responsibilities:
• I created project plan, analyzed involved risks and created mitigation plan
• Effectively designed new business processes for Ministry of Finance
• Conducted workshops to review and present process findings and recommendations to stakeholders
• Written and presented business case to senior management for developing future state solutions
• Analyzed data and functions to identify and resolve business issues

Amsterdam, North Holland, Netherlands

• As a Service Manager, I was leading the operational support team for ABN AMRO, which provided support to business as usual. I was also leading a task force with the aim of stabilizing the environment and making it more.
• Managed operational support team comprising of 14 associates spread across TCS Netherlands and India
• Responsible for generating and increasing revenue by bringing new business
• Analyzed, documented, and implemented improvements in business process by facilitating Kaizen sessions
• Followed ITIL practices to align IT services with business needs by implementing service lifecycle processes
• Managed task force with focus on closing huge number of open issues in a short span of time with engagement of other parties

Amsterdam, North Holland, Netherlands

• ABN AMRO bank serves retail, private and commercial banking customers in the Netherlands and across the globe. I was responsible for managing various projects under Debit Cards portfolio. Responsibilities
• Lead a team of 5-6 IT professionals, spread across TCS Netherlands and India, to meet quality delivery within allocated budget and timeframe
• Reviewed and modelled current and new business processes of ABN AMRO by conducting workshops with different stakeholders
• Effectively presented process findings and recommendations to stakeholders
• Helped business write business case and develop road maps
• Facilitated requirements gathering sessions and workshops, working closely with stakeholders

During the initial years of my carrier, I have worked as project lead, quality lead, business analyst and developer across Netherlands and India. My responsibilities included planning and delivering high quality projects within budget and time, resource allocation and management, generating revenue, managing stakeholders, updating senior management.