Vikram Singh Email & Phone Number

Regina, Saskatchewan, Canada

As the Director, I provide governance, leadership & support in the areas of technology, information management, planning, improvement and reporting, IT policy, emergency planning & other operation services required for the delivery of the Ministry’s mandate. I also play the role of Ministry’s IT Security Officer, Service Level Coordinator, Change Champion & Emergency Preparedness Officer.Responsibilities:•I lead the creation & implementation of Ministry’s IT Strategic Plan by engaging multiple divisions & branches within the Ministry and ensuring that IT strategy & roadmap align with business & GOS strategy•I ensure that the IT Strategy covers modernizing IT infrastructure, enhancing IT Security & creation & implementation of Data Management & Analytics strategy for the Ministry•Provide leadership & expertise to the Deputy Minister, Assistant Deputy Ministers & Executive Directors on the formulation & implementation of Ministry’s IT strategies & initiatives •Work with division's leadership team to design and implement division's re-organization, vision, purpose, mandate, strategic & operational plan•Lead the team responsible for rollout & adoption of digital platforms like Government website, SharePoint sites & ServiceNow•Responsible for helping the Ministry to transform to an organization that can make better & faster decisions, using data & analytics•Oversee the security testing & bug fixes of all IT applications & ensures a consistent level of IT security awareness among staff •Manage procurement process by writing request for proposals, evaluating proponent responses, negotiation & contract review for third party products & services•Coordinates the response to provincial auditor for IT audit•Responsible for preparing for emergencies & lead the creation, testing, execution & oversight of Business Continuity, Disaster Recovery & Crisis Management Plans•Lead the team of business analysists who provide consulting services to the Ministry

Regina, Canada

As a Business Analyst and Project Manager, I managed various portfolios for the Ministry of Finance Responsibilities:• I created project plan, analyzed involved risks and created mitigation plan• Effectively designed new business processes for Ministry of Finance • Conducted workshops to review and present process findings and recommendations to stakeholders• Written and presented business case to senior management for developing future state solutions• Analyzed data and functions to identify and resolve business issues• Performed impact analysis, created software solutions and database design for new projects• Gathered requirements and performed gap analysis to design solutions and resolve issues• Worked with other province to guide them to set up processes like in Saskatchewan• Set up standards and templates for deliverables across the team• Provided guidance and support to the team for carrying out their activities according to Business Analysis methodology• Coordinated, planned, and managed with various departments of the Ministry to migrate to the new Government website• Provided status to project sponsors and senior management• Evaluated data analysis tool to determine best fit for Ministry’s requirement

Amsterdam, North Holland, Netherlands

As a Service Manager, I was leading the operational support team for ABN AMRO, which provided support to business as usual. I was also leading a task force with the aim of stabilizing the environment and making it more robust for the ongoing increase of huge volume of transactions processed per day.Responsibilities: • Managed operational support team comprising of 14 associates spread across TCS Netherlands and India• Responsible for generating and increasing revenue by bringing new business• Analyzed, documented, and implemented improvements in business process by facilitating Kaizen sessions• Followed ITIL practices to align IT services with business needs by implementing service lifecycle processes• Managed task force with focus on closing huge number of open issues in a short span of time with engagement of other parties• Identified priorities and quick wins by 80/20 rule for problem and incident management• Oversee root cause analysis performed by the team with 5 why technique• Conducted workshops with the customer to impart knowledge of support processes• Set up monitoring processes for identifying the issues and solving them quickly to avoid customer impact• Set up support team for test environment with the focus on stabilizing the test environment• Coach and mentor the team• Played an active role in audits & defect prevention activities• Managed effective co-ordination and interaction between onsite and offshore

Amsterdam, North Holland, Netherlands

ABN AMRO bank serves retail, private and commercial banking customers in the Netherlands and across the globe. I was responsible for managing various projects under Debit Cards portfolio. Responsibilities• Lead a team of 5-6 IT professionals, spread across TCS Netherlands and India, to meet quality delivery within allocated budget and timeframe• Reviewed and modelled current and new business processes of ABN AMRO by conducting workshops with different stakeholders• Effectively presented process findings and recommendations to stakeholders• Helped business write business case and develop road maps• Facilitated requirements gathering sessions and workshops, working closely with stakeholders• Worked with business, IT, functional and third-party vendor teams to determine appropriate architectural changes to support the changing needs of the business• Performed impact analysis, architect the approach and solution design for new projects• Created project plan, risks and mitigation plan and communicated effectively to senior leadership• Documented best practices, to define the rules, requirements, and design for the technical and business process environment for fraud detection• Coordinated with multiple vendors and third-party teams of different source systems• Part of the Agile transformation team, transitioning the organization from waterfall to agile approach• Team lead for development and testing teams ensuring quality and on time delivery

During the initial years of my carrier, I have worked as project lead, quality lead, business analyst and developer across Netherlands and India. My responsibilities included planning and delivering high quality projects within budget and time, resource allocation and management, generating revenue, managing stakeholders, updating senior management, gathering requirements, coordinating testing and development activities.