Senior Collections Specialist
CurrentKeysight Technologies – Senior Subject Matter Expert, CollectionKEY RESPOSIBILITIES AREA: - Team Handling and taking their weekly review for BDI, 360+ and on account. Give Process training to new employees and helping them in their queries. Manage the flow of day to day production. Monitor team members and able to provide mentorship whenever needed. Work Allocations Do Quality audits and review Make day to day reports regarding shrinkage, production details. Following up with customers for getting the payment on timely basis via emails and through calls. Attending the calls of the customers and replying on the emails to resolve customer queries. Checking Web Billing sheet on daily basis and raising Dispute if any invoice is not billed on Customer Portal. Resolving past due invoices and making effort to reduce the debt shifting into higher buckets. Responsible for sending Monthly account statements to all the customers. Collecting TEC from customer and get it adjusted with the respective invoice. Co-ordination with order booking and billing team. Working on Charge backs and resolving them ASAP. Raising Disputes if required and coordinate with the concerned team to resolve it ASAP. Sending Remittance advise to Cash application team to get the payment applied correctly. Working with Credit team to reassign the credit limit if required. Processing the refund if requested by the customer. Updating the Invoice comments on Encash tool on daily basis. Well versed with Customer Account Reconciliations Responsible for managing projects, reports and other duties as and when delegated.Recognitions Converted from Contractual to company payroll within 1.3 years. Selected as Key Contributor in 2022 for my excellence work and successfully taking new role of handling team.