Vikram Vala Email & Phone Number

Mumbai Area, India

DUTIES:Worked in Fraud Team & Processing Team for 8 months.• Analyzing Web Booking made by passenger online on Flightnetworks website.• Out calling banks to verify the Credit Card Details on the reservation booked. • Working on Galileo & Apollo.• Taking proper Authorization of Credit Card by out calling passengers at necessary time. • Fixing schedule change reservation and providing appropriate options to passenger.• Sending and Replying to passengers query via email and phone calls.• Analyzing FRAUD and saving revenue for the company.• Handling Same Day Travel booking (within 24hrs & 48hrs travel).• Checked the FRAUD queue 60 and verifying the booking on time and sending the booking to ticketing queue before the ticketing deadline.• Working on processing Queue 95 problem files are sent to this queue by all team and we get the rectification done on this files and close the files.• Working on files such as CC Declined and sending emails to passenger as per the ticketing deadlines from freshdesk.• Queue 46 sending files to queue 98 for sent e-ticket emails from the system.• Checked & converting bookings in TRACI and saving more revenue.• Replying to the emails received in freshdesk for different team members, passengers in regards to the FRAUD files and processing files.Working in Failed Booking from May'14.• Converting failed booking (Web & GDS) and generating revenue.• Converting Failed Insurance and generating revenue.• Creating Manual bookings in GDS and on Airlines Website.• Talking Supervisor Calls when an escalation ticket is generated.• Worked as a Team Lead and maintained sales report for the entire team.• Motivated team members to meet their individual as well as company goals.• Introduced Rewards & Recognition for failed team and won a few awards as well.• Took initiative to close 100% tickets in freshdesk, also worked extra hours to meet this target.• Provided training to the new team members about process and product on floor

Mumbai Area, India

DUTIES:• Answering Customer query over the phone.• Processing orders for new services request (Vodafone Australia Cell Phone Contracts)• Working on Siebel.• Rectifying errors in application which processing new service request. • Assisting STORE AGENTS to complete new connection orders over the phone.• Assigning daily work to team mates.• Taking Supervisor Escalation Calls.• Providing Technical help to sub agents for their query (on-call)• Assisting with best possible cheapest handset and iPad to customers over the phone.• Maintaining Service Level Assurance• Technical support to Vodafone Australia• Handling Team in the absence of Team Leader.• Generating reports of daily dump actioned.