Vikram Vala Email & Phone Number

Mumbai, Maharashtra, India

HR Coordinator for Sofomation Energy Ltd. (Mumbai) from 11Nov2019 to Till Date.• Assigning Position work to Team Leaders & Recruiters. • Maintaining Excel Sheet, Submission Tracker & Documents Folder. • Uploading Formatted CV’s on Clients Portal. • Sending Submissions to Account Manager.• Contacting Shortlisted Candidates to check their availability for the interview.• Sending Contact details in proper format of shortlisted candidates to client for arranging telephonic or video call interview.• Collecting feedback from client once interview is done.• Providing feedback to the team and candidates.• Arranging Flights, Hotel & Airport Transfers for candidates who are selected for Face to Face Interview.• Arranging Interview Venues as per client request.• Traveling to Interview Venues for interview coordination.• Creating invoice once the face to face interview is done to send it to client.• Requesting offer letters and doing negations on candidate’s behalf if requested.• Helping selected candidates with onboarding process.

Pune, Maharashtra, India

Sales Representative for Tech Mahindra Business Services UK Process (Pune) from 20Dec2018 to 31Oct2019.• Making out bound calls to existing and new customers for selling brand new cell phones, sim card, tablets & MBB. • Selling Cell Phone Insurance. • Handling contract upgrade calls. • Providing additional top ups.

Pune, Maharashtra, India

Travel Sales Consultant for Om Aviate for EmailFlights.com for UK Process (Pune) from 02Jan2018 till 13Nov2018.DUTIES:• Taking inbound sales calls.• Creating Manual bookings in GDS (Amadeus & World Span) and on Airlines Website. • Booking Hotels, Car Rental, Airport Parking, Activities & Vacation Packages. • Taking appropriate action on emails received from passengers for.• Generating Revenue on Web Chat and also resolving other queries of passengers.• Getting positive reviews on TrustPilot.com & Google for the company.• Out calling banks to verify the Credit Card Details on the reservation booked. • Invoicing the reservations once the tickets are been issued.• Fixing schedule change reservation and providing appropriate options to passenger.• Sending and Replying to passengers query via email and phone calls.• Working on complain emails sent by passenger and contacting the airlines to fix the issues.• Out calling passengers to offers good deals on Hotels, Car Rental, Airport Parking, Activities & Vacation Packages.• Analyzing FRAUD and saving revenue for the company.

Mumbai, Maharashtra, India

Travel Sales Consultant for VMS Travel for Cheapfares4u.com for US Process (Mumbai) from 10Apr2017 to 25-Dec-2017.DUTIES:• Taking inbound sales calls.• Creating Manual bookings in GDS (Amadeus) and on Airlines Website. • Handling Supervisor Calls.• Taking appropriate action on emails received from passengers.• Generating Revenue on Web Chat and also resolving other queries of passengers.• Out calling banks to verify the Credit Card Details on the reservation booked. • Taking proper Authorization of Credit Card by out calling passengers at necessary time.• Fixing schedule change reservation and providing appropriate options to passenger.• Sending and Replying to passengers query via email and phone calls.• Analyzing FRAUD and saving revenue for the company.• Clearing backlog for ticketing team by working on Credit Card Declined Reservations, Fare Hiked Reservations and other error files.

Mumbai, Maharashtra, India

Sr. Travel Consultant for FlightNetwork for Canadian Process (Mumbai) from 06Jan2014 to 28Feb2017.DUTIES:( A ) Worked with Failed Booking Team for past 28 months.• Converting failed booking (Web & GDS) and generating revenue.• Handling team of 20 agents• Providing Training for new interns • Converting Failed Insurance and generating revenue.• Creating Manual bookings in GDS and on Airlines Website.• Worked as a Team Lead for two months and maintained sales report for the entire team.• Motivated team members to meet their individual as well as company goals.• Introduced Rewards & Recognition for failed team and won a few awards as well.• Took initiative to close 100% tickets in freshdesk, also worked extra hours to meet this target.• Provided training to the new team members about process and product on floor.• Generating manual PNR in Apollo and get Published Fares and Net Fares.( B ) Worked in Fraud Team & Processing Team for 8 months.• Analyzing Web Booking made by passenger online on Flightnetworks website.• Out calling banks to verify the Credit Card Details on the reservation booked. • Working on Galileo & Apollo.• Taking proper Authorization of Credit Card by out calling passengers at necessary time.• Fixing schedule change reservation and providing appropriate options to passenger.• Sending and Replying to passengers query via email and phone calls.• Analyzing FRAUD and saving revenue for the company.• Handling Same Day Travel booking (within 24hrs & 48hrs travel).• Checked the FRAUD queue 60 and verifying the booking on time and sending the booking to ticketing queue before the ticketing deadline.• Working on processing Queue 95 problem files are sent to this queue by all team and we get the rectification done on these files and close the files.• Working on files such as CC Declined and sending emails to passenger as per the ticketing deadlines from freshdesk.

Mumbai, Maharashtra, India

Sr. Customer Service Associate in Hutchison 3 Global Services for Australian Process (Mumbai) from 08May2012 to 31Dec2013. DUTIES:• Answering Customer query over the phone.• Processing orders for new services request (Vodafone Australia Cell Phone Contracts)• Working on Siebel.• Rectifying errors in application which processing new service request. • Assisting STORE AGENTS to complete new connection orders over the phone.• Assigning daily work to team mates.• Taking Supervisor Escalation Calls.• Providing Technical help to sub agents for their query (on-call)• Assisting with best possible cheapest handset and iPad to customers over the phone.• Maintaining Service Level Assurance• Technical support to Vodafone Australia• Handling Team in the absence of Team Leader.• Generating reports of daily dump actioned.

Mumbai, Maharashtra, India

Sr. Customer Service Associate in WNS (Mumbai) from 01st Feb 2010 to 03rd May 2012 DUTIES:• Working on Native Saber & Turbo• Handling schedule change • Ticketing & Reissue Reservations• Handling end to end operations • Handling reservations of Guaranteed ticketed carriers• Handling reservations of Amex, Yahoo Travel, Travel Partner Network,Published Fares & Bulk Fares.• Training and briefing new batches on the floor • Providing updates of process to the new comers • Managing the SLA of the reservations queues• Cancellation & refunds on Sabre • Achieving continual process improvement through suggestions

Mumbai, Maharashtra, India

Sr. Collector in TrackMail for US Process (Mumbai) from 23 Mar 2009 to 08 Oct 2009. DUTIES:• Third party collections.• Out calling customer and requesting to pay their debts.• Tracking customer information with credit bureaus.• Taking payments and PDC over the phone.

Mumbai Metropolitan Region