Operations expert with 23+ years of experience in leading large teams across multiple geographies in North America, Europe and India. Rich domain experience in Telecom, Media & Publishing (MPE) and Retail verticals. Demonstrated leadership in managing global teams successfully. Expert in Operations Excellence and use of structured framework to drive improvement resulting in customer delight. Have successfully led large transformational projects such as COPC certification, Six Sigma implementation across organizations leading to higher efficiency and profitability. Successfully managed transitions in Retail and Education domains in North America and India. Adept at building and maintaining positive client relationships which translate to tangible mutual benefits. Proven track record of delivering strong YoY revenue growth, increasing profitability,building new delivery capabilities and excelling in client satisfaction. Trained and certified in COPC and Six Sigma apart from others.