Vikram Sankalchand Jain Email & Phone Number

Bengaluru, Karnataka, India

As an Advisor/Consultant at Intelliswift, I am leading the establishment and growth of the Global BPaaS (Business Process as a Service) and BPO (Business Process Outsourcing) verticals across various domains and industries.Key Responsibilities:• Strategic Development: Craft and implement comprehensive strategies (Sales, Business Development, Center for Excellence etc) for BPaaS & BPO services tailored to diverse industry needs.• Client Engagement: Collaborate with organizations to understand their business challenges and provide customized outsourcing solutions.• Cross-Industry Expertise: Apply deep industry knowledge to support clients across multiple sectors, ensuring best-in-class service delivery.• Innovation & Efficiency: Introduce advanced technologies and methodologies to optimize business processes and enhance productivity.• Network Expansion: Build and maintain a strong network of industry leaders, stakeholders and decision-makers to drive growth and collaboration.- Business Process Optimization- Strategic Planning and Execution- Client Relationship Management- Cross-Industry Consulting- Network Building and Stakeholder Engagement

Mumbai, Maharashtra, India

Partner / Consultant at SKS Executive Leadership Placement At SKS.I specialize in connecting top-tier executive talent with leading organizations. As a partner and consultant, my role is to drive success for both our clients and candidates through strategic leadership placement and personalized consultancy.Key Responsibilities:• Executive Talent Acquisition: Identify, attract and place high-caliber executive leaders in key positions across diverse industries.• Client Consultation: Work closely with organizations to understand their leadership needs and provide tailored solutions to enhance their executive teams.• Network Development: Cultivate and maintain a robust network of industry leaders, executives and key decision-makers to ensure a continuous pipeline of top talent.• Market Insights: Stay ahead of industry trends and provide clients with valuable insights to inform their executive hiring strategies.• Relationship Management: Build and nurture long-term relationships with clients and candidates, ensuring a seamless and positive placement experience.

Bengaluru, Karnataka, India

A BPM/ BPO / ITeS / Consulting Services providing company. As the Chief Operating Officer at IDA Automation Pvt Ltd, I assumed a pivotal role in steering the company's operational strategies and ensuring seamless execution of all business functions. Key Achievements:• Successfully led the full spectrum of business support functions, optimizing operational processes and driving efficiency.• Played a strategic role in aligning operational activities with broader business goals, resulting in enhanced organizational performance.• Demonstrated adaptability and resilience in navigating the company through periods of growth and transformation.Main Responsibilities:• Led and managed the delivery, operations, and P&L of the entire organization, achieving $15 million in revenue, overseeing 800 people and managing 3 LOBs, 100+ clients and 2 delivery centers.• Successfully implemented the Enterprise Resource Planning (ERP) system for Payroll and HR, optimized the procurement process and approvals, attained ISO Certification, and prepared for SOC2 compliance under my leadership.• Optimized the company's Profit and Loss (P&L) by driving financial efficiency and operational effectiveness.• Successfully led cross-functional teams in executing complex projects, delivering key milestones ahead of schedule and within budget.• Spearheaded strategic initiatives to streamline operations, resulting in improved efficiency.• Overhauled the company's website, online presence, branding, and mission, vision and values.• Implemented robust performance metrics and dashboards to enable data-driven decision-making and transparency for all stakeholders.• Developed and implemented a high-performing culture strategy, providing coaching and mentoring to senior leaders, promoting talent development, and driving employee engagement initiatives.• Demonstrated strong decision-making and problem-solving skills to overcome challenges and achieve operational excellence.

Bengaluru, Karnataka, India

Launched and established a successful self funded Metal Fabrication & Manufacturing company, developing a comprehensive business plan and securing funding of $25 million from angel investors over the course of 10 Years.• Orchestrated the growth and expansion of the company, increasing revenue by 200% within the first year through effective marketing strategies and strategic partnerships. Demonstrated exceptional sales and negotiation skills to attract investors and clients, effectively presenting lucrative business opportunities.• Managed all financial activities, including budgeting, forecasting, invoicing, payroll management and payment processing.• Built and led a high-performing team of 25 skilled employees, providing mentorship, fostering a positive work culture and driving employee engagement. • Oversaw all aspects of operations, including product development, manufacturing and distribution, ensuring high-quality standards and timely delivery of products to customers.• Maintained an up-to-date knowledge of competitors, market trends, and marketing advancements through daily research and extensive networking.

Bengaluru, Karnataka, India

Collaborated with zigy.com, an Online Medicine & OTC supply Start-Up, to establish and oversee the online sales of OTC products in 5 states in India.• Formulated and maintained strategic partnerships with clients to drive business growth and achieve success.• Ensured strict adherence to regulations and internal requirements, guaranteeing organizational compliance.• Monitored and aligned operations to meet targets and forecasts for optimal performance.• Cultivated a thriving business culture focused on performance optimization and goal attainment.• Directed all day-to-day operations, including purchasing, stock management, supplies and delivery, to ensure smooth functioning of the entire operation.

Bengaluru, Karnataka, India

Joined iGATE Global (Capegemini) in 2006 as an Assistant Manager Operation, promoted to Manager Operations in 2007, fast-tracked to Sr. Manager in 2009 and Group Manager in 2010. Managed Back Office Operations for a large North American bank, overseeing Retail, Commercial, Mortgage, Payments and Savings Banking.• Led a team of 500 individuals | $9+ Mil Revenue | 2 Delivery Centers | 3 Client Operations• Provided strong organizational leadership to develop effective business plans and promote the organizational vision.• Spearheaded the implementation of short-term and long-term strategies to achieve business plan and profitability goals.• Analyzed strategic, core and support processes, making proactive recommendations for improvements to streamline or automate procedures.• Trained and mentored a high-performing team through regular performance reviews, individual feedback and professional coaching leading to 30 Internal Promotions• Resolved customer issues promptly, resulting in elevated customer satisfaction ratings, an average of 9/10 for 6 years straight• Oversaw the employee recognition program to champion professional development and high performance.• Maintained positive relationships with customers to maximize satisfaction, retention, and overall experience.• Established work priorities to meet contractual obligations for schedule and installations.• Boosted operational efficiencies through effective forecasting and budget management.• Successfully recruited and evaluated associates and management staff.• Exceeded team goals and resolved issues by collaborating with staff to share and implement customer service initiatives.

Bengaluru, Karnataka, India

Transitioned & Managed 100 FTE Operations | Mortgage and Retirement Banking Businesses | Data and Voice Operations | North American Mid-Size Retail Banks • Successfully supervised the transition of two new client engagements to India, ensuring smooth and efficient operations • Recruited and trained a high-performing team for a new client, leading to exceptional results • Implemented innovative solutions to address process, technology, and team member challenges, resulting in increased efficiency • Demonstrated exceptional planning and coordination skills to consistently meet deadlines • Employed effective conflict management techniques to resolve difficult situations • Thrived in a dynamic, fast-paced environment with unwavering energy and enthusiasm

Bengaluru, Karnataka, India

• Promoted from an Entry Level Associate to Team Leader through the FastTrack Program, responsible for supervising a team of 15 Junior and 10 Senior Associates• Demonstrated exceptional planning and coordination skills to consistently meet project deadlines.• Successfully diffused challenging situations by employing conflict management techniques• Thrived in a fast-paced environment, displaying energy and enthusiasm in all tasks• Delivered persuasive project presentations to secure new clients• Facilitated comprehensive audits and process reviews to drive operational efficiencies• Promptly and efficiently identified and resolved customer needs.