A seasoned professional with diverse and extensive program management and leadership experience, have excelled in my role as COE (Centre of Excellence) by demonstrating a track record of strategic vision and effective decision-making. With a background in multiple industry sectors viz., Financial Services (NBFC, AMC, Insurance & Broking), BPO/KPO, Hospitality, Human Resources (Oil & Gas), Corporate Services (Telecom) & Digital Startup ventures. I have consistently driven organizational growth and profitability through innovative initiatives and cross-functional collaboration. My strengths lie in crafting and executing business strategies, fostering strong relationships with key stakeholders, and leading high-performing teams. I am committed to driving excellence, ensuring operational efficiency, and contributing to the overall success of the organization. My dedication to achieving results and my ability to adapt to evolving business landscapes make me an asset as Excellence Lead!Core Skillset:Vision | Planning | Analytical Decision Making | Communication | Delegation | People Management | Organization Culture Building | Teamwork | Adaptability | Creative Problem-Solving | Trustworthiness | Tech Savviness | Program Management | Change Management | Influencing Skills | Cross Functional CollaborationKey Professional Skillset:MBA | Design Thinking | CX Journeys | Lean Six Sigma | RPA | Automation | Service Quality | TQM | Excellence Models (MB, EFQM, TBEM etc.) | ISO 9001:2015 | Idea and Innovation Management | Project Management | PMP | Scrum | Agile | Organization Culture | Learning & Development | Human Resource | Administration | Risk Assessments | RCSA | FMEA | BPO/KPO/Tech Functions | Communication | MIS | Reports | Dashboards | Training | Mentoring | Microsoft Office Interests:Business Excellence | Strategy Planning & Execution | Human Resources | Customer Experience