Vikram Parmar Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

A leading provider of remote mobile payment solutions. The PayByPhone brand is used as a payment option in several transportation verticals – including car parking, the payment of toll fares, and bicycle rentals.5 years in Automated Mobile QA testing4 years in SOA and REST related services (Manual and automation)Established and maintained automated regression suite for Android Set up and maintain CI/CD services Monitor report application performance Develop, document, execute, and maintain complex test cases/plans to address functional,user interface and regression testingCollaborating with the customer support team and using data analytics to learn user behaviour Establish test plans for and manage an external QA TeamOn-boarding and mentoring QA members across company-wide

Vancouver, Canada Area

Handling customer concerns while maintaining high customer satisfaction standardsSupport internal sales and marketing staff with reporting and technical issuesMaintenance of location databases and updating lot and rate information based on data provided by external vendorsEnsured delivery of superior service and customer satisfactionAccomplishmentsSet up CRM tool to track customer and customer issuesCreated custom reporting and monthly matrix for managementDeveloped tracking spreadsheet allowing management and external vendors to track parking violations highlighting errant

Providing low cost web solutions for small business

Web and Print Design• Created logo’s and graphics for both web and eblast content• Assisted with design and layout for print brochure and posters• Worked with Design team on email copy and art change requests and conducted all email quality assurance checks to ensure design met client’s expectations. • Built and administered HTML emails for setup and deployment • Updated corporate website and online store using web utilities• Updated existing email templates with new copy and images for different target segments.Web Communication Campaign Planning and Development• Worked as day-to-day coordinator with email marketing, voice broadcast, and outbound telemarketing services.• Setup and managed post-event analytics of tele-seminars and webinars.• Ensured timely and accurate completion of email, mail, and voice blast campaign requests.• Responsible for daily reporting of campaign results.• Analyzed and modified website content for improved SEO and usability• Participated in team discussions to develop new procedures and best practices.• Liaised with Client Care, Project Management and other groups as required regarding cross-company requests.

• Managed both Customer Service and Administrative responsibilities. • Successfully established and maintained strong customer relationships.• Identified sales opportunities, marketed and cross-sold bank products. • Recommended products based on customer requirements. • Ensured delivery of superior service and customer satisfaction. • Generated quality referrals for the sales team. • Resolving day-to-day issues for inside sales staff and responding to customer queries. • Process payouts and maintenance requests for mortgages, investments, lines of credit and credit card transactions.