Senior Product Manager with 20 years of expertise in data analytics, sales operations, and strategic planning. Demonstrates a strong track record in driving customer satisfaction through innovative CX strategies and cross-functional team leadership. Known for setting industry benchmarks and crafting tailored product offerings, with a keen focus on user experience and data-driven decision-making.With an Executive Education in Product Management from UC Berkeley under my belt, I am well-versed in the latest tools and frameworks for designing, developing, and successfully launching innovative, high-impact products. My experience leading projects at Cisco, such as the Customer Health Index, Data, Telemetry and Analytics, and Product Strategy, has honed my collaboration skills with cross-functional teams, leveraging social networking, and utilizing customer relationship management platforms to drive sustainable business results and process improvements. Recently, I have successfully utilized generative AI to develop new product features and solutions.