Vikram Singh Hari Email & Phone Number

Chennai, Tamil Nadu, India

India

 Service Delivery Leader with vast experience in Operations/Service Delivery across F&A (OTC, P2P and R2R), Exceptions handling, SOP driven processes from Origination’s, Servicing to End of Term. Business/Industries served: Commercial Real Estate, Automotive/Trailer fleet, Industrial/Office Equipment, Corporate Credit Cards, Educational institutions  Skilled at Crisis Management, Digital implementation (AI, RPA, QPA , Lean, DMAIC) Geographical exposure: Worked extensively out of… Show more  Service Delivery Leader with vast experience in Operations/Service Delivery across F&A (OTC, P2P and R2R), Exceptions handling, SOP driven processes from Origination’s, Servicing to End of Term. Business/Industries served: Commercial Real Estate, Automotive/Trailer fleet, Industrial/Office Equipment, Corporate Credit Cards, Educational institutions  Skilled at Crisis Management, Digital implementation (AI, RPA, QPA , Lean, DMAIC) Geographical exposure: Worked extensively out of India, U.K and small projects in USA Six Sigma Green Belt Certified (DMAIC), results-oriented leader with a strong record of performance in turnaround and high-paced organisations. Utilises keen analysis, insights and team approach to drive organisational improvements and implementation of best practices. Successful and enriching stint in defining scope, development and maintenance of CTQs, OpEx, Customer Relationship Management/NPS, Organisational Structure development, Resourcing, Risk and Compliance, Gain Share, Work force Management, P&L, Seat Utilisation/Logistics, RPAs and New deals, Retention practices  Skilled in taking a project management role in tactical implementation of strategic quality projects & to influence cross-functional teams and lead peers to resolve barriers across multiple functions. Holds the distinction of leading and managing the Operations and Support thus contributed towards higher rate of organisational growth.  Demonstrative excellence in conceptualising and implementing various business strategies and Process Improvements. Show less

United Kingdom

Merchantsis one of the top contact centres of Europe. A Team Lead for an assignment from Edexcel (Number 1 educational awarding body of UK) Highlights Monitored:  Productivity of customer service representatives and generated CMS reports. Service calls to observe employee demeanour, data integrity, technical accuracy and conformity to company policies. Imparted specialist support for very important customers with queries on BTEC (Business and Technology Education… Show more Merchantsis one of the top contact centres of Europe. A Team Lead for an assignment from Edexcel (Number 1 educational awarding body of UK) Highlights Monitored:  Productivity of customer service representatives and generated CMS reports. Service calls to observe employee demeanour, data integrity, technical accuracy and conformity to company policies. Imparted specialist support for very important customers with queries on BTEC (Business and Technology Education Council) and NVQ (National Vocational Qualifications) as well as developing and maintaining a helpdesk in assisting Edexcel centres through out the world. Managed the online secured website for the customers through constant discussions with the client. Specialist Product Trained on the assessment of UK qualifications GCSE, A Levels, Key Skills. Acted as Quality Analysis; auditing and scoring data integrity for the call agents and evaluating the attention to detail achieved. Voted the Star Employee by the management and fellow colleagues. Awarded for consistent performance. Show less

As Supervisor: Acted as CTQ (Critical to Quality) Leader; supervised team towards achieving 4.5 sigma and won the competition with the highest sigma and minimals.As Fraud Investigation Representative: Saved US$50,000 by preventing fraud in the second month of operations and received a Star Employee Award. Imparted help in cracking a major credit card fraud and received Certificates of Appreciation from the client in US. Successfully worked on the high-end, high… Show more As Supervisor: Acted as CTQ (Critical to Quality) Leader; supervised team towards achieving 4.5 sigma and won the competition with the highest sigma and minimals.As Fraud Investigation Representative: Saved US$50,000 by preventing fraud in the second month of operations and received a Star Employee Award. Imparted help in cracking a major credit card fraud and received Certificates of Appreciation from the client in US. Successfully worked on the high-end, high priority fraud queue.As Process Developer/ Process Associate Took Customer Service related calls for a corporate credit card in the United States of America. Handled Credit Analysis of Corporate Accounts for fixing up a credit limit for their corporate credit card. Accounted for fee waivers (Annual fee, late Finance charges) where ever applicable. Accolades received: Awarded for effectively decreasing the DPMO (defects per million opportunities). Star Employee GECIS Level. Six Sigma in call quality. Extra Miler for Fraud Prevention Team. Certificates for controlling credit card fraud Show less

B.Com (Honours)

Processional Trainings Six Sigma - Green Belt Trained, tested with a project now complete through DMAIC methodology L1 Certified (Front.

B.Com. (Honours), Business/Managerial Economics

Activities and Societies: music band, modeling CERTIFICATIONS/ TRAININGS ATTENDED Six Sigma - Green Belt through DMAIC methodology L1.