• Leading Microsoft technology training workshop sessions for large and small groups of Enterprise, Small, Medium, and Corporate (SMC), and small-to-medium business (SMB) customers to drive product usage and adoption of products and services. • Using research and other customer data to identify and anticipate training needs for an organization.• Managing multiple customer accounts, coordinating meetings, and event planning.• Partnering with manager and stakeholders to identify and tailor training content to align with customers' goals• Expertise areas of development include : Teams as a platform, Power Platform, Modern Workplace, Microsoft 365, Enterprise Training.

• Primary point of contact for technical support with Samsung products • Managing the process of troubleshooting and diagnosing product errors on behalf of customers while solutioning their needs and requirements• End user support with PC, hardware, software, and mobile related issues/inquiries • Supervising a store while assisting with sales processes and servicing devices for customers • Remotely assisting customers to troubleshoot, handle account questions, identify issues and provide solutions• Conducting training sessions for new Samsung users, specifically addressing technical concerns