Vikrant Dwivedi Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

🔒 **Cyber Security Specialist | Infosys**🌏 **Key Responsibilities:**- **Project Role:** Integral part of Cyber Security team facilitating Toll to GE migration and implementation project, based in Australia. - **Palo Alto Prisma Implementation:** Overseeing Palo Alto Prisma deployment across 240 different sites with site-to-site tunnels. - **Infrastructure Migration:** Leading migration initiatives ensuring seamless transition and integration. - **VPN Management:** Managing site-to-site tunnels to ensure secure connectivity across the network. - **Security Implementation:** Implementing robust security measures to safeguard network assets and data integrity. - **Collaboration:** Working closely with cross-functional teams to ensure project objectives are met. - **Documentation:** Maintaining detailed documentation for project activities and configurations. - **Troubleshooting:** Providing technical support and troubleshooting expertise as needed. - **Client Interaction:** Engaging with clients to address queries, provide updates, and ensure satisfaction. - **Continuous Improvement:** Identifying areas for improvement and implementing best practices for enhanced security posture. - **Project Compliance:** Ensuring project compliance with regulatory standards and industry guidelines.

Gurugram, Haryana, India

🌍 **Banking & Telecom Africa Project | Wipro Ltd.**🔧 **Network Operations Specialist**👨‍💼 **Key Responsibilities:**- **Project Scope:** Supporting 14 central data centers and 14 OPCO’s data centers of Airtel Africa across 14 countries, ensuring robust network infrastructure and seamless operations.- **VPN Management:** Overseeing Airtel Africa remote access VPN global accounts for employees, business associates, and vendors, ensuring secure and efficient access to network resources worldwide.- **Infrastructure Upgrades:** Leading IOS upgrades for Cisco ASA, Palo Alto firewall, ACS, and ISE systems, enhancing performance and security.- **Troubleshooting:** Handling VPN and firewall issues across India, Africa, and overseas, ensuring uninterrupted connectivity.- **Certificate Management:** Managing VPN device certificates for compliance and security.- **Server Management:** Maintaining Cisco ASA, Palo Alto, and Cisco ACS AAA server for optimized operations.- **Incident Management:** Taking ownership of incidents, collaborating for prompt resolution.- **Ticket Queue Management:** Monitoring ticket queues, maintaining documentation for efficient task prioritization.- **Representation:** Addressing incident requests with urgency and diligence.- **Onsite Support:** Providing troubleshooting for client issues, ensuring operational continuity.- **Operational Support:** Supporting daily operations, attending meetings, and providing 24x7 network support.

Noida, Uttar Pradesh, India

🌐 **Bharti Airtel & Infratel Project | IBM India Pvt. Ltd.**🛠️ **Network security operations Specialist**👨‍💼 **Key Responsibilities:**- **Project Scope:** Managing two central data centers and PAN India hub data centers of Airtel and Infratel. - **VPN Management:** Handling Bharti Airtel and Infratel remote access VPN global accounts for employees, associates, and vendors. - **Infrastructure Upgrades:** Leading IOS upgrades for Cisco ASA, Palo Alto firewall, ACS, and ISE. - **Troubleshooting:** Addressing VPN and firewall issues across India and overseas. - **Certificate Management:** Managing VPN device certificates and renewal through Bharti CA. - **Server Management:** Maintaining and configuring Cisco ASA, Palo Alto, and Cisco ACS AAA server. - **Load Balancer Support:** Assisting application teams in setting up new URLs and managing SSL offloading on Load Balancers. - **Incident Management:** Taking ownership of incidents and ensuring smooth handovers for resolution. - **Ticket Queue Management:** Monitoring ticket queues and maintaining documentation for incident and change requests. - **Representation:** Representing Severity/Priority 1 Bridges and addressing incident requests in SNOW, Maxit, and Maximo. - **Onsite Support:** Providing troubleshooting for client issues and adhering to SLA commitments. - **Operational Support:** Supporting daily operations, attending meetings, and providing 24x7 network support. - **Monitoring Tools:** Utilizing Solarwinds for network device monitoring and managing 2FA Symantec Server for VPN and application authentication.

Noida, Uttar Pradesh, India

🔒 **Senior Network Security Analyst | Infinite Computer Solutions**🌐 **Project: Bharti Airtel India**🛡️ **Key Responsibilities:**- Leading network security initiatives and providing expertise in VPN infrastructure for Bharti Airtel India. - Managing Cisco ACS, ASA, and other security devices to ensure robust VPN operations. - Conducting advanced troubleshooting and resolution of complex VPN-related incidents. - Designing and implementing security policies and configurations to fortify VPN infrastructure. - Collaborating with cross-functional teams to develop and execute comprehensive security strategies. - Overseeing daily operations of VPN security systems and optimizing performance. - Mentoring junior team members and providing guidance on network security best practices.🛠️ **Additional Responsibilities:**- Addressing AnyConnect VPN issues for a user base of 25,000 individuals. - Managing multiple site-to-site (S2S) tunnels with diverse clients to uphold secure connectivity. - Proactively identifying and mitigating VPN connectivity issues to minimize downtime. - Engaging with clients to understand requirements and tailor VPN solutions accordingly. - Monitoring VPN traffic and analyzing logs to detect and respond to security threats. - Enhancing VPN configurations and implementing measures to bolster security posture. - Documenting procedures and conducting training sessions to enhance team proficiency.

Noida, Uttar Pradesh, India

🔒 **VPN Security L2 Specialist | Kaizen IT Services Pvt Ltd**🌐 **Project: Bharti Airtel India**🛡️ **Key Responsibilities:**- Managing Cisco ACS, ASA, and other security devices for VPN infrastructure. - Overseeing daily operations of VPN security systems and ensuring optimal performance. - Conducting Level 2 support for VPN-related incidents and troubleshooting issues. - Implementing and maintaining security policies and configurations on Cisco ASA devices. - Collaborating with cross-functional teams to address security vulnerabilities and implement solutions. - Participating in daily activities such as monitoring VPN traffic, analyzing logs, and managing access controls. - Providing guidance and support to Level 1 technicians for VPN security inquiries and escalations.🛠️ **Additional Responsibilities:**- Resolving AnyConnect VPN issues for a user base of 25,000 individuals. - Managing multiple site-to-site (S2S) tunnels with various clients to ensure secure connectivity. - Troubleshooting VPN connectivity issues and providing timely resolutions. - Collaborating with clients and internal teams to address complex VPN-related challenges. - Monitoring VPN traffic and performance to proactively identify and mitigate potential issues. - Implementing and optimizing VPN configurations to enhance security and efficiency. - Maintaining documentation and providing training to support teams for effective VPN support.

Noida, Uttar Pradesh, India

🔒 **L1 VPN and IT Support | Info Services Pvt Ltd**🌐 **Project: Bharti Airtel India**🛡️ **Key Responsibilities:**- Providing Level 1 support for VPN infrastructure and IT systems within the Bharti Airtel India project. - Assisting users with VPN connectivity issues and troubleshooting basic technical issues. - Responding to IT service desk tickets related to VPN access, software installations, and system configurations. - Escalating complex technical issues to Level 2 support teams for resolution. - Assisting in the setup and configuration of VPN clients and devices for end-users. - Performing routine maintenance tasks and updates on VPN systems and IT infrastructure.🔧 **Operations:**- Executing daily operational tasks to ensure the smooth functioning of VPN infrastructure.- Monitoring system health and performance metrics, and initiating corrective actions as needed.- Coordinating with stakeholders to address operational challenges and optimize workflows.- Implementing operational best practices to enhance efficiency and reliability of VPN services.