Currently looking for Hospitality professionals at all levels/positions Pan India. Interested candidates send your updated resumes on vikrant@makemylifejobs.co.in

I worked here as Vice President- Administration and was upgraded to look after Projects eventually.

Heading Administration for Office and Projects

Since Apr’07 with Emaar MGF Land Limited, New Delhi as Head (Services)Key Deliverables Accountable for setting up the Administration Department across multi locations in the country. Preparing SOPs & budgets for standardized services, travel services and all support systems.  Looking after all the hard / soft services, facilities management & setting up of processes and policies.Notable Achievements Holds the distinction of setting up Administration… Show more Since Apr’07 with Emaar MGF Land Limited, New Delhi as Head (Services)Key Deliverables Accountable for setting up the Administration Department across multi locations in the country. Preparing SOPs & budgets for standardized services, travel services and all support systems.  Looking after all the hard / soft services, facilities management & setting up of processes and policies.Notable Achievements Holds the distinction of setting up Administration Department across Chandigarh / Mohali, Goa, Indore, Mumbai, Kolkata, Gurgaon, Pune, Hyderabad, Chennai, Shillong, Kochi and new locations in Delhi.  Significantly engaged in taking cost saving initiatives without compromising quality or timelines. Successfully reduced the power consumption of entire NCR region by 40%, thereby resulting in cost savings worth INR One Crore across NCR offices, Project sites and site locations. Significantly engaged in streamlining the purchase of Airline tickets centrally through bulk seat booking arrangement with various airlines, thereby reducing the travel costs by 30% across all segments and airlines, resulting in savings of Rupees 1.5 crores annually. Played a key role in streamlining cafeteria & pantry operations, thus achieving annual savings of Rs.70 Lakhs. Actively involved in streamlining the travel arrangements and decentralising it from Administration to all functions with centralised control procedures, thereby resulting in easier and flexible travel arrangements. Conceptualised, prepared and implemented the operational manuals and SOPs across the board with time frame of audits in place. Received level 2 award of appreciation in the form of a Tag Heur watch and an appreciation letter for cost saving measures initiated and achieved. Show less

Key Deliverables Responsible for preparing a manpower chart through Mission, Activity and End Product (MAE Process). Managing the setting up of Non-medical Operational Departments like Housekeeping, Customer Care, Horticulture, Cafeteria & Hospital Diet Service, Security and Access Systems along with the complete facility management infrastructure. Conceptualising and preparing Standard Operating Procedures & Operational Manuals for Operational Dept’s. Liaising as a… Show more Key Deliverables Responsible for preparing a manpower chart through Mission, Activity and End Product (MAE Process). Managing the setting up of Non-medical Operational Departments like Housekeeping, Customer Care, Horticulture, Cafeteria & Hospital Diet Service, Security and Access Systems along with the complete facility management infrastructure. Conceptualising and preparing Standard Operating Procedures & Operational Manuals for Operational Dept’s. Liaising as a Fire Officer, Bio Medical Waste Manager and Crisis Manager for the Hospital. Following up with Medical Departments for seamless operation of all departments. Spearheading a team of 6 Managers and 6 Assistant Managers with a team of 180 staff. Notable Achievements Successfully reduced the the cost of operations by 30% in housekeeping (the largest cost centre of hospital non-medical operations). Performed an imperative role in setting up all departments with individual departmental heads to give better role clarity and better coordination across all departments; this resulted in a very professional approach towards end customer which proved instrumental in securing a NABH certification. Proved instrumental in preparing a complete Housekeeping manual for the hospital.  Efficiently implemented the entire process manual. Prepared audits of all areas individually.  Actively involved in preparing and implementing SOPs for all Non-Medical departments. Show less

Operation Management – Core Responsibilities:The resort is undergoing sea change at a hectic pace, commisssioning water treatment plant, service block, sewage treatment plant, various governmental clearances.• Development of Standard Operating Procedures and initializing the processes.• Job description preparation and creating Key result areas for all personnel.• Streamlining all operations and intra-departmental coordination.• Reporting procedures set… Show more Operation Management – Core Responsibilities:The resort is undergoing sea change at a hectic pace, commisssioning water treatment plant, service block, sewage treatment plant, various governmental clearances.• Development of Standard Operating Procedures and initializing the processes.• Job description preparation and creating Key result areas for all personnel.• Streamlining all operations and intra-departmental coordination.• Reporting procedures set up and implementation• Sales and Marketing initialization, enabling set up of brochures, web site improvement and coordination with travel agents.• Set up of Quality procedures in all operational areas. Show less

• Responsible for the profit centre as the head of operations, administration and human resources of the restaurant• Liasing with various local and government authorities.• Recorded highest turnover ever in the chain• Achieved the highest employee satisfaction index of 95%• Managed a team of 90, including Restaurant Manager, Assistant Manager, Shift Managers and team members• Vendor management systems initiated and installed successfully• Quality parameters met and the… Show more • Responsible for the profit centre as the head of operations, administration and human resources of the restaurant• Liasing with various local and government authorities.• Recorded highest turnover ever in the chain• Achieved the highest employee satisfaction index of 95%• Managed a team of 90, including Restaurant Manager, Assistant Manager, Shift Managers and team members• Vendor management systems initiated and installed successfully• Quality parameters met and the facility was utilized by Tricon Restaurants International for Product trials and new product launches• This restaurant was adjudged as the best in Delivery in Asia for Pizza Hut Delivery in the 1st year of the launch of Delivery unit. Show less

• Trained in U.K. with Pizza Express for six months, holding independent charge of a restaurant for three months.• Restaurant set up and operations of PizzaExpress, New Delhi. • The job entailed operations, quality and cost audits along with setting up of control procedures. • Liaison with local and government authorities.• Reward and Recognition programmes devised and implemented successfully• Training of staff in all operational areas• Quality audits of Restaurant… Show more • Trained in U.K. with Pizza Express for six months, holding independent charge of a restaurant for three months.• Restaurant set up and operations of PizzaExpress, New Delhi. • The job entailed operations, quality and cost audits along with setting up of control procedures. • Liaison with local and government authorities.• Reward and Recognition programmes devised and implemented successfully• Training of staff in all operational areas• Quality audits of Restaurant Management Systems• Adjudged as the Best Managed Restaurant offshore by Pizza Express U.K. Show less

• Reporting to Vice President Operations• Preparation of all Food and Beverage reports and collating data• Cost control audits and operations overview.• Management Trainee training was coordinated.• Coordinating with Finance and other operational departments

• Day to day operations & set up of systems• Audits of inventories, employee performance and system management• Reporting to Food and Beverage Manager• Inventory management and staff deployment• Employee training in Room Service.• Liquor control procedures installed successfully• Duty roaster preparation • Later held additional charge as Asst. Banquet Manager

• Training in corporate office at Delhi • Operations training at Quality Inn Southern Star Ooty • Training conducted under supervision of heads of departments• Operational areas covered, Food Production, Food and Beverage Service, Front Office, Housekeeping, Engineering & Security• Posted to Quality Inn Southern Star Mysore as Assistant Manager – Food and Beverage