Vikrant Pathak Email & Phone Number

Noida, Uttar Pradesh, India

Currently looking for Hospitality professionals at all levels/positions Pan India. Interested candidates send your updated resumes on vikrant@makemylifejobs.co.in

Delhi/Uttarakhand

I worked here as Vice President- Administration and was upgraded to look after Projects eventually.

Gurgaon, India

Heading Administration for Office and Projects

Indira Gandhi International Airport T3 New Delhi

Since Apr’07 with Emaar MGF Land Limited, New Delhi as Head (Services)Key Deliverables Accountable for setting up the Administration Department across multi locations in the country. Preparing SOPs & budgets for standardized services, travel services and all support systems.  Looking after all the hard / soft services, facilities management & setting up.

Key Deliverables Responsible for preparing a manpower chart through Mission, Activity and End Product (MAE Process). Managing the setting up of Non-medical Operational Departments like Housekeeping, Customer Care, Horticulture, Cafeteria & Hospital Diet Service, Security and Access Systems along with the complete facility management infrastructure..

• Operation Management – Core Responsibilities:The resort is undergoing sea change at a hectic pace, commisssioning water treatment plant, service block, sewage treatment plant, various governmental clearances.
• Development of Standard Operating Procedures and initializing the processes.
• Job description preparation and creating Key result areas for all personnel.
• Streamlining all operations and intra-departmental coordination.
• Reporting procedures set… Show more Operation Management – Core Responsibilities:The resort is undergoing sea change at a hectic pace, commisssioning water treatment plant, service block, sewage treatment plant.
• Reporting procedures set up and implementation

• Responsible for the profit centre as the head of operations, administration and human resources of the restaurant
• Liasing with various local and government authorities.
• Recorded highest turnover ever in the chain
• Achieved the highest employee satisfaction index of 95%
• Managed a team of 90, including Restaurant Manager, Assistant Manager, Shift Managers and team members
• Vendor management systems initiated and installed successfully

• Trained in U.K. with Pizza Express for six months, holding independent charge of a restaurant for three months.
• Restaurant set up and operations of PizzaExpress, New Delhi.
• The job entailed operations, quality and cost audits along with setting up of control procedures.
• Liaison with local and government authorities.
• Reward and Recognition programmes devised and implemented successfully
• Training of staff in all operational areas

• Reporting to Vice President Operations
• Preparation of all Food and Beverage reports and collating data
• Cost control audits and operations overview.
• Management Trainee training was coordinated.
• Coordinating with Finance and other operational departments

• Day to day operations & set up of systems
• Audits of inventories, employee performance and system management
• Reporting to Food and Beverage Manager
• Inventory management and staff deployment
• Employee training in Room Service.
• Liquor control procedures installed successfully

• Training in corporate office at Delhi
• Operations training at Quality Inn Southern Star Ooty
• Training conducted under supervision of heads of departments
• Operational areas covered, Food Production, Food and Beverage Service, Front Office, Housekeeping, Engineering & Security
• Posted to Quality Inn Southern Star Mysore as Assistant Manager – Food and Beverage