Vikrant Sharma Email & Phone Number

Dubai, United Arab Emirates

 Responsible for overseeing the day to day running of 8 Tyre service centers (TSCs), supervising a team of 35 staff and to deliver exceptional customer service in a fast-paced and constantly changing retail environment. Carried out supervisory responsibilities in accordance with the organizations' policies and applicable laws. Responsibilities included interviewing, hiring, training employees, planning, appraising performance, coaching, addressing complaints and resolving problems and ensuring sales goals are met. Manage the sales performance of the service centers by taking necessary action required to achieve the budgeted sales plan. Providing Monthly reports to General Manager and conducting Presentations to Management, as and when required. Handling the disposal of scrap tyres on monthly basis through proper channels. Ensuring brand and operational standards (visual, cleanliness, cash management and inventory management) are consistently met by all TSCs. Responsible for all branding related to Yokohama tyres and display the appropriate signage for products and sales promotions at our service centers and dealer outlets. Responsible for handling social media accounts (Facebook, Instagram) for tyre division in coordination with Group CRM. Coach and motivate the team to exceed sales goals, retain customers, educate sales team about new marketing campaigns and products, and enforce corporate policy and procedure compliance. Assist with special projects and promotional events as assigned by management.

United Arab Emirates

Dubai

Tyre Industry Sales Professional having more than 8 years of experience in tyres in Gulf and Middle East region being associated with reputed tyre brands such as Michelin, BF Goodrich, Apollo, Ceat,Hankook, Infinity and Eternity tyres. Experienced in managing customer sales, basic tyre technical knowledge, business development, new product introduction to fleet customers. Expertise in tyre technical selling, sales planning, business development, after-sales service support to fleet customers, new product trial and follow-up, customer care and commercial functions in a challenging business environment . Attended on the job Tyre Technical Training from Technical Manager – Michelin. Successfully completed Product & Service Orientation conducted at Training Center Gurgaon & Chennai Plant, Apollo Tyres. Career GraphTerritory ManagerApr,14 – Present Al- Dobowi Co. (Hankook, Infinity, Eternity) Dealing in exports (Gulf & Middle East region) and handling part of domestic market (Ras AL Khaimah & Fujairah) Initiated sales by preparing necessary quotes and drafting proposals to be sent to clients. Maintaining direct contact with international and domestic clients for completing the assigned account handling tasks. Responsible for New Business Development. Participated in various trade shows related to tyres. Skilfully resolved complex problems of the customers and supervised the complaints of both dealers and end users. Assisted clients in buying appropriate products and services according to requirement.  Ensured customer satisfaction on products and services by performing regular follow ups. Gathered feedback from clients and developed new products according to market requirements. Conducted successful trials with customers by providing continuous monitoring of tyre performance on their vehicles on periodic intervals. Responsible for regular payment follow-up and collections in order to reduce debtor outstanding.

Kuwait

Discussing Annual / Monthly Sales Plan with Divisional ManagerDiscussing Technical Procedures, Warranty Issues, Claim Settlements, Product Trial Follow-ups, etc. with manufacturer’s Technical Representatives.Responsible for pricing and budgeting of Apollo Tyres.Monitoring the complete sales and business development in the assigned territory as also leading and motivating sales staff to achieve budgeted sales plan .Responsible for New Customer Development and providing After-sales Service Support.Regularly visiting fleet customers, dealers and vehicle distributors in the assigned territory to market the product, develop healthy business relationship and generate sales.Planning, Implementing and Organizing Monthly Technical Field Service Campaigns and Product Trial Follow-ups. Responsible for generating sales from regular fleet customers Identifying and segmenting prospective customers, targeting and positioning suitable brand / product combination, conducting product trials and developing these accounts to generate regular business in the assigned territory.Responsible for regular payment follow-up and collections in order to reduce debtor outstanding.Worked along with the team towards establishing Brand Perception of Apollo Tyres in the customers mind as a technically better quality product lowering the operating cost for fleet customers.Conducted Product Trial for Apollo Tyres on one of the largest car rental companies in Kuwait on their vehicles, justifying better product quality helping towards lowering operational cost, thereby generating regular business.Trained and Motivated Subordinates to generate leads, handle customer queries, conduct effective sales calls, close deals, execute orders, plan daily work schedule and improve upon their correspondence skills.Organizing Monthly Technical Field Service Campaigns and Product Trial Follow-ups in the assigned territory.

Kuwait

Responsible for New Customer Development and providing After-sales Service Support.Responsible for generating sales from regular fleet customers Identifying and segmenting prospective customers, targeting and positioning suitable brand / product combination, conducting product trials and developing these accounts to generate regular business in the assigned territory.Responsible for providing necessary sales support to vehicle distributors such as Mercedes Benz, BMW, Porsche, Audi, Volvo, Volks Wagon, Range Rover, Honda, Ford, General Motors, etc..Regularly visiting fleet customers, dealers and vehicle distributors in the assigned territory to market the product, develop healthy business relationship and generate sales.Responsible for regular payment follow-up and collections in order to reduce debtor outstanding within 60 – 90 days.Worked along with the team towards establishing Brand Perception of Apollo Tyres in the customers mind as a technically better quality product. Collecting Market Information and regularly updating management.Organizing Monthly Technical Field Service Campaigns and Product Trial Follow-ups in the assigned territory.

Kuwait

Responsible for generating sales from regular fleet customers.Identifying and segmenting prospective customers.Regularly visiting fleet customers, dealers and vehicle distributors in the assigned territory to market the product, develop healthy business relationship and generate sales.Organizing Monthly Technical Field Service Campaigns and Product Trial Follow-ups in the assigned territory.

Master Of Business Administration (M.B.A.), Marketing And Hr

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Member of Kaico Toastmaster's Club Vice President Public Relations of Kuwait Automotive Imports Toastmaster Club