Viktor Ivanov Email & Phone Number

Bulgaria

Sofia, Sofia City, Bulgaria

• Software and computer installations and upgrades• Office 365 administration• Onboarding and infrastructure upgade suggestions for new customers• Integrating new infrastructure solutions• Managing backup solutions• Managing and administrating virtualization infrastructure• Security maintenance• Printers and multifunctional device support• Managing and administrating monitoring infrastructure• Technical support for users and server infrastructure•… Show more • Software and computer installations and upgrades• Office 365 administration• Onboarding and infrastructure upgade suggestions for new customers• Integrating new infrastructure solutions• Managing backup solutions• Managing and administrating virtualization infrastructure• Security maintenance• Printers and multifunctional device support• Managing and administrating monitoring infrastructure• Technical support for users and server infrastructure• Experience in administrating various customer companies and executing contractualobligations Show less

Bulgaria

• Deep knowledge of cloud systems• Resolving complicated technical issues• Communicating with business customers from all over the world• Working mainly with premium customers, and world renowned companies• Understanding customer server/cloud configurations• Collaborating with Microsoft Escalation Engineers and Product Development Groupon a daily basis• Handling personal time management

• Troubleshooting customer issues• Maintaining good customer experience• Proactively upgrading customer accounts to more expensive editions• Reviewing employee case documentation• Following and being up to date with Google policies

Sofia

• Maintenance of tv, telephone, and broadband customer connections• Intense communication with customers• Problem solving and appointment of engineers