- Managing E2E the largest IT and top 5 overall employer in Bulgaria- P&L Management- Strategic Development and Growth- Employer Branding and Employee Engagement- Facility Management- Local Positioning and Representation

I am directly responsible for the complete DXC portfolio services provided by Global Delivery Network (GDN) / 6300+ employees out of Bulgaria, Poland and Slovakia towards our 300+ Fortune clients in EMEA & AMS.The key responsibilities include: E2E P&L Accountability, Large Scale Migrations & Transformations Programs, , Quality of Service, Demand/Supply & Deal Assurance Management, Innovations & Productivity, Delivery Led Growth, Employees Engagement & Branding, Strategic Development and Positioning of GDN EE.

As a Regional Director Global Innovation Delivery Center Eastern Europe (GIDC EE) I am directly responsible for the complete DXC portfolio services provided by 6000+ employees out of Bulgaria, Poland and Slovakia towards our 300+ clients in EMEA & AMS.The key responsibilities include: Relationship Management with the DXC Regions and Platinum Clients, Large Scale Migrations & Transformations Programs, P&L Management, Quality of Service, Demand/Supply & Deal Assurance Management, Innovations & Productivity, Delivery Led Growth, Employees Engagement, Strategic Development and Positioning of GIDC EE.In the recent role I am heavily involved in a Category A pursuit campaigns supporting the Sales Execs.

As a Regional Director Global Innovation Delivery Center Eastern Europe (GIDC EE) I am directly responsible for the complete DXC portfolio services provided by 2000+ employees out of Bulgaria, Poland and Slovakia towards our 100+ clients in South Europe, UK&I and AMS.The key responsibilities include: Relationship Management with the Regions and Platinum Clients, Large Scale Migrations & Transformations Programs, P&L Management, Quality of Service, Demand/Supply & Deal Assurance Management, Innovations & Productivity, Delivery Led Growth, Employees Engagement, Strategic Development and Positioning of GIDC EE.

Leading a team of 100+ senior, highly skilled and capable Account Delivery Managers/Executives providing E2E consultancy/operational services for Fortune 500 global clients. We have covered the complete DXC portfolio in terms of ongoing and project services. I had direct reports in UK&I, Bulgaria & Lithuania.I was responsible for the employees' on-boarding, development, motivation and success in alignment with the company's objectives and goals. I defined regional strategies and processes in reflection of the dynamic environment.

Regionally responsible for margin improvement programsManage large productivity increase programs in terms of labor and non-labor costsMulti million productivity programs concludedRecognized by the Executive Management Board

Leading a team of 50+ highly skilled and capable Account Delivery Managers providing E2E delivery services for Fortune 500 EMEA clients, covering the complete HPE portfolioGlobal EMEA Productivity Manager - regional responsibility for margin improvement programs

During my stay in Mondelez account I've managed to increase the Account Operating Profit from 26% up to 55% Key Responsibilities:150 M $ TCV - P&L OwnerRemotely managed delivery departments from India, Lithuania, UK and AmericasActed as a trusted advisor on executive levelInvestigated, analyzed and developed senior management recommendations forstrategic operational issuesDrove business goals and initiatives to successful implementationLed development of organizational business operating plansManaged and drove customer satisfaction and contract renewals

Leading the team of Account Delivery Managers/Executives based in the HP Sofia Global Delivery Hub, providing services for strategic EMEA clients.

I was Account Delivery Manager for one of the flagship accounts of HP Enterprise Services Infrastructure Outsourcing - SARA LEE, which included Data Center management (Hosting, Messaging, SAP), end user and global desktop services. In this role I was globally responsible for the outsourcing delivery footprint providing support to the client out of Bulgaria, India and the Philippines Key responsibilities:Ensure Total Customer Experience in the End-to-End Enterprise Services DeliveryRepresent the Outsourcing Delivery in front of the global account managementThorough understanding of the Account’s contractual SLAs and any associated penaltiesDesign, implement, control all ITIL processesManage resource capacity planning for the accountFocal point of escalation management ensuring communication, coordination and driving resolution of a critical service interruptions

Viktor Dimitrov was ADM for a flagship account of a Hewlett Packard ES - Mondelez. Viktor's first focus was the transformation, transition and integration of a newly acquired company by the client (Cadbury) to the standard reference architecture, as well as driving commercial and service quality improvements.The major program was completed successfully by exceeding the goals in terms of timelines and budget.Viktor was recognized by the Executive Sponsors and the Client

Leading a Global Productivity/Efficiency Program for the Top HP Enterprise Services AMS AccountsSharing Productivity Best Practices with the program stakeholders based on my own experience and accomplishmentsConducting deep analysis with each of the account management stakeholders where productivity increase potential has been determinedMaintaining productivity scorecardFocus on the ITIL V3 processes effectiveness and efficiencyRevising the charging mechanismsEmphasis on the proactive Problem Management Leading regular progress review meetings with the program stakeholders

People Management (interviewing/hiring, evaluating, motivating the managed team)Service Transition from Dublin to SofiaService Improvement ProgramsKnowledge Management ownerQuality Management ownerDesigning Bonus SystemsReportingEscalation Management ownerTraining programs ownerOperations Management