Viktoria Edwards
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Viktoria Edwards Email & Phone Number

Change and Configuration Coordinator at NEC Australia
Location: Canberra, Australian Capital Territory, Australia 4 work roles
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✓ Verified Jun 2026 2 data sources Profile completeness 71%

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Current company
NEC Australia
Role
Change and Configuration Coordinator
Location
Canberra, Australian Capital Territory, Australia
Company size
1198 employees

Who is Viktoria Edwards? Overview

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Quick answer

Viktoria Edwards is listed as Change and Configuration Coordinator at NEC Australia, a company with 1198 employees, based in Canberra, Australian Capital Territory, Australia. AeroLeads shows a matched LinkedIn profile for Viktoria Edwards.

Viktoria Edwards previously worked as Senior Service Desk Technician at Kinetic It and Service Request Manager/Client Delivery Associate at Optus.

Company email context

Email format at NEC Australia

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NEC Australia

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Profile bio

About Viktoria Edwards

Proactive IT Service Management professional excelling in delivering Request Fulfillment outcomes in client facing roles on Federal Government accounts.

Current workplace

Viktoria Edwards's current company

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NEC Australia
Nec Australia
Change and Configuration Coordinator
australia
Website
nec.com.au
Employees
1198
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Company profile
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4 roles

Viktoria Edwards work experience

A career timeline built from the work history available for this profile.

Change And Configuration Coordinator

Current
Nec Australia
  • Implemented Change Management capability for the team
  • Created multiple ServiceNow dashboards and reports
  • Attended weekly CABs, ensuring full stakeholder and engineer representation
  • Reviewed change records including assessing Risk and Impact
  • Improved adherence to current and updated change processes
  • Engaged internal and external stakeholders for approvals and feedback
Dec 2022 - Present

Senior Service Desk Technician

Kinetic It

Australia

  • Providing first level support over the phone to all end users
  • Diagnosing and resolving a wide range of technical issues
  • Escalating tickets through to second level teams as necessary
  • Creating, updating and resolving tickets for all calls in the data streammanagement system (DSMS)
  • Identifying outages and reporting them to second level teams andmanagement
  • Answering and responding to calls within the SLA
Jan 2022 - Nov 2022

Service Request Manager/Client Delivery Associate

Optus

Canberra, Australian Capital Territory, Australia

  • Back fill for Non Standard Service Requests (NSSR)
  • Request Fulfillment
  • Updating the Service Catalog as required
  • Completing monthly reports
  • Creating new reports and dashboards in ServiceNow
  • Running a fortnightly Resource Management Meeting
May 2020 - Jan 2022

Administrator Assistant

Conference Co-Ordinators

Canberra, Australian Capital Territory, Australia

  • Itinerary research and creation
  • Processing electronic payments, bank statements, and refunds
  • Purchase orders/Invoicing
  • Managing accommodation contracts
  • Delegation of work
  • Designing menus and colour schemes for events
Apr 2017 - Apr 2020
Team & coworkers

Colleagues at NEC Australia

Other employees you can reach at nec.com.au. View company contacts for 1198 employees →

SM Shane Manners Shane Manners Colleague at Nec AustraliaGreater Melbourne Area, Australia View → MR Michael Reidy Michael Reidy Colleague at Nec AustraliaGreater Darwin Area, Australia View → VI Viktoria Ivory Viktoria Ivory Colleague at Nec AustraliaCanberra, Australian Capital Territory, Australia, Australia View → NA Navid Anwar Navid Anwar Colleague at Nec AustraliaGreater Sydney Area, Australia View → AJ Alexandra James Alexandra James Colleague at Nec AustraliaCanberra, Australian Capital Territory, Australia, Australia View → SM Simon Mcdonnell Simon Mcdonnell Colleague at Nec AustraliaDarwin City, Northern Territory, Australia, Australia View → JN Jackson Ng Jackson Ng Colleague at Nec AustraliaWollongong, New South Wales, Australia, Australia View → KP Krishna Pradeep Krishna Pradeep Colleague at Nec AustraliaCasuarina, Northern Territory, Australia, Australia View → LA Liz Ackroyd Liz Ackroyd Colleague at Nec AustraliaArtarmon, New South Wales, Australia, Australia View → CT Chris Tatchell Chris Tatchell Colleague at Nec AustraliaAdelaide, South Australia, Australia, Australia View →
FAQ

Frequently asked questions about Viktoria Edwards

Quick answers generated from the profile data available on this page.

What company does Viktoria Edwards work for?

Viktoria Edwards works for NEC Australia.

What is Viktoria Edwards's role at NEC Australia?

Viktoria Edwards is listed as Change and Configuration Coordinator at NEC Australia.

Where is Viktoria Edwards based?

Viktoria Edwards is based in Canberra, Australian Capital Territory, Australia while working with NEC Australia.

What companies has Viktoria Edwards worked for?

Viktoria Edwards has worked for Nec Australia, Kinetic It, Optus, and Conference Co-Ordinators.

Who are Viktoria Edwards's colleagues at NEC Australia?

Viktoria Edwards's colleagues at NEC Australia include Shane Manners, Michael Reidy, Viktoria Ivory, Navid Anwar, and Alexandra James.

How can I contact Viktoria Edwards?

You can use AeroLeads to view verified contact signals for Viktoria Edwards at NEC Australia, including work email, phone, and LinkedIn data when available.

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