Viktoria Naczi Email & Phone Number

As a Project Manager with Kinsta's Global Expansion team, I coordinate and guide projects across both the localization and business development sides. My responsibilities include:Planning and overseeing Global Expansion projects and campaignsResearching and implementing tools for agile growthCollaborating with cross-functional teams and facilitating department involvementManaging project visibility and documentation using tools like Trello and JiraOrganizing and… Show more As a Project Manager with Kinsta's Global Expansion team, I coordinate and guide projects across both the localization and business development sides. My responsibilities include:Planning and overseeing Global Expansion projects and campaignsResearching and implementing tools for agile growthCollaborating with cross-functional teams and facilitating department involvementManaging project visibility and documentation using tools like Trello and JiraOrganizing and executing national and international eventsMaintaining Confluence documentation and providing regular reportingTracking department expenses and leading team onboarding and trainingKeeping leadership and team members informed of cross-functional project updates.Organizing and scheduling project meetings, taking detailed notes Show less

Amsterdam Area

Amsterdam, North Holland, Netherlands

Daily management and maintenance of Page and Video Monetization in Facebook Business Manager and Creator Studio.Administration/logging of issues via internal tools.Internal documentation and process management via Confluence, Asana and other tools.Onboarding and coaching new team members.Assisting on Copyright Protection matters, including the handling of copyright claims, page level policy violations and maintaining Facebook Rights Manager.Responsible for the set up and… Show more Daily management and maintenance of Page and Video Monetization in Facebook Business Manager and Creator Studio.Administration/logging of issues via internal tools.Internal documentation and process management via Confluence, Asana and other tools.Onboarding and coaching new team members.Assisting on Copyright Protection matters, including the handling of copyright claims, page level policy violations and maintaining Facebook Rights Manager.Responsible for the set up and maintenance of Facebook Instant Articles. Show less

Amsterdam, North Holland, Netherlands

Working closely with many different teams to maintain optimum levels of communication to effectively and efficiently complete projects.Point of contact for the support teams of Social Media partners, like Facebook, Spotify, iTunes, Epidemic Sound etc.Handling requests that are submitted by internal stakeholders, documenting tickets and providing timely updates.Daily management and maintenance of Page and Video Monetization in Facebook Business Manager and Creator… Show more Working closely with many different teams to maintain optimum levels of communication to effectively and efficiently complete projects.Point of contact for the support teams of Social Media partners, like Facebook, Spotify, iTunes, Epidemic Sound etc.Handling requests that are submitted by internal stakeholders, documenting tickets and providing timely updates.Daily management and maintenance of Page and Video Monetization in Facebook Business Manager and Creator Studio.Gathering and analyzing feedback by surveys to improve my team's performance. Onboarding new hires.Assisting on Copyright Protection matters. Show less

Amsterdam, North Holland, Netherlands

Worked with customer service to handle escalated customer issues.Supervised co-workers, conducted new-hire trainingsPerformed regular QA testing, ensuring that the level of service meets goals, identified development opportunities, and facilitated bi-weekly coaching sessions with team members. Assisted the team to achieve individual level key performance indicatorsDeveloped process improvements and offered actionable solutions to correct recurring issues.

Amsterdam Area, Netherlands

Worked with customers to understand needs and provide excellent service.Provided technical support via phone/chat support including researching and resolving a variety of problems (e.g. iOS, Windows, Android systems).Monitored daily ticket flow to ensure all issues are properly researched, updated, resolved, or escalated.

Amsterdam Area, Netherlands

Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.Connected with customers passing through our Amsterdam hub to address questions and resolve issues.Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Budapest

Responsible for both inbound and outbound sales. Working in a face paced environment combining in-person sales with online skills channels. Qualifying potential buyers, overcoming objections and deal closing where among my responsibilities. Take a look at the amazing works of Bela Magyar on this website: https://citygraph.net/