About• 6+ years of experience as the Customer Support in international business• Skills of organizing the client service’s (contact center) system workflow from a setting stage;• Proactive and responsible leader, good at innovative decision-making;• Root cause analysis (RCA);• High level of analytical and operational problem-solving skills;• Efficient in a stressful situation and multitasking mode;• Able to prioritize tasks and delegate them if necessary;• Experience in dealing with problematic queries, conflicts, and difficult situations resolving;• High knowledge of quality customer service, appreciation, and understanding of every customer;• Negotiation experience, maintaining interaction with key customers, complaints responding and resolving;• Managing the level of customer satisfaction and loyalty;• Ability to adapt messages to different audiences, turning complex concepts into simple, unambiguous, understandable, and compelling;Ref. also to my personal contributions: https://github.com/kleinViktorandthe scientific contributions: https://www.researchgate.net/profile/Nikirin_VA