Viktor Nikirin, Ph.D.
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Viktor Nikirin, Ph.D. Email & Phone Number

Middle Service Desk Agent and L1 Support Specialist at Intellias
Location: Ukraine 10 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 100%

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Current company
Intellias
Role
Middle Service Desk Agent and L1 Support Specialist
Location
Ukraine
Company size
2926 employees

Who is Viktor Nikirin, Ph.D.? Overview

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Viktor Nikirin, Ph.D. is listed as Middle Service Desk Agent and L1 Support Specialist at Intellias, a with 2926 employees, based in Ukraine. AeroLeads shows a matched LinkedIn profile for Viktor Nikirin, Ph.D..

Viktor Nikirin, Ph.D. previously worked as Middle Service Desk Agent / L1 Support Specialist at Intellias and Technical Customer Support Representative at 3Shape. Viktor Nikirin, Ph.D. holds Master’S Degree, Engineering Physics/Applied Physics from Kyiv National Taras Shevchenko University.

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Email format at Intellias

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Intellias

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Profile bio

About Viktor Nikirin, Ph.D.

About• 6+ years of experience as the Customer Support in international business• Skills of organizing the client service’s (contact center) system workflow from a setting stage;• Proactive and responsible leader, good at innovative decision-making;• Root cause analysis (RCA);• High level of analytical and operational problem-solving skills;• Efficient in a stressful situation and multitasking mode;• Able to prioritize tasks and delegate them if necessary;• Experience in dealing with problematic queries, conflicts, and difficult situations resolving;• High knowledge of quality customer service, appreciation, and understanding of every customer;• Negotiation experience, maintaining interaction with key customers, complaints responding and resolving;• Managing the level of customer satisfaction and loyalty;• Ability to adapt messages to different audiences, turning complex concepts into simple, unambiguous, understandable, and compelling;Ref. also to my personal contributions: https://github.com/kleinViktorandthe scientific contributions: https://www.researchgate.net/profile/Nikirin_VA

Listed skills include Materials Science, Thin Film Coating, Nanotechnology, Solid State Physics, and 19 others.

Current workplace

Viktor Nikirin, Ph.D.'s current company

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Intellias
Intellias
Middle Service Desk Agent and L1 Support Specialist
Ukraine
Website
intellias.ua
Employees
2926
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10 roles

Viktor Nikirin, Ph.D. work experience

A career timeline built from the work history available for this profile.

Middle Service Desk Agent And L1 Support Specialist

Intellias

Ukraine

Middle Service Desk Agent / L1 Support Specialist

Current
Intellias

Kyiv, Ukraine

- Taking an active part in issue resolution of any complexity, severity, or scale for company eCommerce websites;- Reliable, friendly, and trustworthy line of the support/service desk;- Responding to incoming issue requests;- Assisting and helping users resolve their issues;- Extracting and collecting issue details from users;- Providing consultations and advice to users;- Reporting any out-of-scope issues, that cannot be resolved;- Taking part in issue escalation and progress tracking;- Gathering and reporting issue occurrence and resolution statistics;- Providing communication with external vendors;- Concentrating on providing the best value for users;- Proactively maintaining support knowledge base;

Jul 2024 - Present

Technical Customer Support Representative

3Shape

Kyiv, Kyiv City, Ukraine

- Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.- Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM- Interact with other departments and escalate customers feedback

Dec 2020 - Jul 2024

Customer Success Manager

Svitsoft

Kiev Region, Ukraine

Aug 2019 - Dec 2020

Support Engineer/Customer Solutions Expert

Itvdn

Kiev Region, Ukraine

Dec 2018 - Aug 2019

Customer Care Manager

Sim-Networks

Kiev Region, Ukraine

Apr 2018 - Sep 2018

Engineer Support

Spinbackup

Kiev Region, Ukraine

Feb 2018 - Mar 2018

Leading Engineer

V.Ye. Lashkaryov Institute Of Semiconductor Physics

Ukraine

Jul 2009 - Mar 2016
Team & coworkers

Colleagues at Intellias

Other employees you can reach at intellias.ua. View company contacts for 2926 employees →

EF Eugene Fedorenko Eugene Fedorenko Colleague at IntelliasKyiv, Kyiv City, Ukraine View → CD Chudomir Dimitrov Chudomir Dimitrov Colleague at IntelliasSofia, Sofia City, Bulgaria View → IH Illia Holub Illia Holub Colleague at IntelliasKharkiv, Ukraine View → SS Sergei Sokol Sergei Sokol Colleague at IntelliasKharkiv, Ukraine View → VA Vasyl A. Vasyl A. Colleague at IntelliasLviv, Ukraine View → YM Yuriy Matzuka Yuriy Matzuka Colleague at IntelliasKyiv, Kyiv City, Ukraine View → НБ Надія Буняк Надія Буняк Colleague at IntelliasLviv, Ukraine View → DM Dmytro Mazur Dmytro Mazur Colleague at IntelliasKyiv, Kyiv City, Ukraine View → BN Bohdan Nazar Bohdan Nazar Colleague at IntelliasLviv, Ukraine View → ММ Миша Макухин Миша Макухин Colleague at IntelliasKyiv, Kyiv City, Ukraine View →
2 education records

Viktor Nikirin, Ph.D. education

Doctor Of Philosophy (Ph.D.), Solid State Physics

V.Ye. Lashkaryov Institute Of Semiconductor Physics
FAQ

Frequently asked questions about Viktor Nikirin, Ph.D.

Quick answers generated from the profile data available on this page.

What company does Viktor Nikirin, Ph.D. work for?

Viktor Nikirin, Ph.D. works for Intellias.

What is Viktor Nikirin, Ph.D.'s role at Intellias?

Viktor Nikirin, Ph.D. is listed as Middle Service Desk Agent and L1 Support Specialist at Intellias.

Where is Viktor Nikirin, Ph.D. based?

Viktor Nikirin, Ph.D. is based in Ukraine while working with Intellias.

What companies has Viktor Nikirin, Ph.D. worked for?

Viktor Nikirin, Ph.D. has worked for Intellias, 3Shape, Svitsoft, Itvdn, and Cbsystematics Development.

Who are Viktor Nikirin, Ph.D.'s colleagues at Intellias?

Viktor Nikirin, Ph.D.'s colleagues at Intellias include Eugene Fedorenko, Chudomir Dimitrov, Illia Holub, Sergei Sokol, and Vasyl A..

How can I contact Viktor Nikirin, Ph.D.?

You can use AeroLeads to view verified contact signals for Viktor Nikirin, Ph.D. at Intellias, including work email, phone, and LinkedIn data when available.

What schools did Viktor Nikirin, Ph.D. attend?

Viktor Nikirin, Ph.D. holds Master’S Degree, Engineering Physics/Applied Physics from Kyiv National Taras Shevchenko University.

What skills is Viktor Nikirin, Ph.D. known for?

Viktor Nikirin, Ph.D. is listed with skills including Materials Science, Thin Film Coating, Nanotechnology, Solid State Physics, Sputtering, Coatings, Thin Film Characterization, and Thin Films.

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