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Cesar Villa is listed as Data Analytics | Data Visualization | Excel | Pivot Tables | VBA | SQL | Tableau | Remote at Purple Communications, Inc, a company with 620 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at cvshealth.com and a matched LinkedIn profile for Cesar Villa.
Cesar Villa previously worked as Workforce Management Analyst at Purple Communications, Inc and Resource Planning Analyst at Cvs Health. Cesar Villa holds 3.6 Gpa from Santa Ana College.
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AeroLeads found 1 current-domain work email signal for Cesar Villa. Compare company email patterns before reaching out.
I am an accomplished analyst with the experience and proven skills to ramp up and expand support services through standardization, automation, and process improvement. I am a self-driven problem-finder who seeks innovative and repeatable solutions with the goal of being more than just a good employee–I want to be someone who contributes in ways that help make my team and my company great. I have experience using Excel, Access, Word, Powerpoint, VBA, SQL, Tableau, MS SQL Server, Sharepoint, Pipkins, NICE IEX Workforce Management, Avaya CMS (Call Management System), Access, Vizio, QlikView SQL Portfolio: github.com/VillaCRene/SQLTableau Portfolio: public.tableau.com/app/profile/cesar.villa4821VillaCR@gmail.com214.808.9413
Listed skills include Call Centers, Workforce Management, Customer Experience, Process Improvement, and 18 others.
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A career timeline built from the work history available for this profile.
Austin, Texas, United States
Part of the Workforce Management team responsible for call forecasts, scheduling, and KPI reporting.Deliver daily KPI reports to operations leadership also used to build monthly reporting needs.Various scheduled and ad-hoc reporting, explanation of reporting numbers, and schedule adjustments as needed.
Remote
Served as the sole workforce management analyst responsible for short-term and long-term forecasting, scheduling, intraday planning, and ad-hoc schedule adjustments for a 100+ seat contact center.Oversaw reporting requests from inception to completion, and maintenance to provide the operations teams visibility into agent performance, call performance.
Dallas/Fort Worth Area
Recruited light and sound tech interns in order to maintain adequate staffingIncreased the tech team from 3 to 14 active members from 2014 to 2020Developed a baseline shift requirement to merit tuition waiver for tech internsOutlined and communicated intern expectationsProvided interns with feedback so they may provide a positive show experience for the.
Irving, Texas
Partnered with the HBA (Hospital Bill Audit) team to integrate workforce management methodologies into their culture.Developed daily inventory workload reporting in order to prioritize workload identified for increased potential findings.Mentored analysts tasked with supporting inbound contact centers by developing improved communications, Microsoft Excel.
Coppell, TX
Spearheaded continuous improvement surrounding scheduled reports which resulted in additional bandwidth to double our departmental support footprint while maintaining the same headcount.Coordinated an overhaul of attendance tracking increasing accuracy and engagement across all levels and departments.Reduced workload surrounding attendance tracking and.
Allen, TX
Led a team of 6 analysts across 2 locations to successfully drive call center KPIs through real-time decision-making, effective communication, and collaboration.Aligned processes across departments spread over five locations including three outsourcers.Configured, deployed, and developed training for workforce management software launch.Increased.
Santa Ana, CA
Provided adequate Supervisor and Operator staffing to meet contract compliance goalsEnsured completion of Operator monitoring and coaching by SupervisorsComplete test calls for Operator evaluationsSupervised a team of up to 10 supervisor each with approximately 16 operators
Other employees you can reach at purplevrs.com. View company contacts for 620 employees →
Shaquillah Torres
Colleague at Purple Communications, Inc
Perris, California, United States, United States
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Diana Preza
Colleague at Purple Communications, Inc
Los Angeles, California, United States, United States
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Norman Chan
Colleague at Purple Communications, Inc
Greater Sacramento, United States
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Nancy Palak
Colleague at Purple Communications, Inc
Gainesville, Georgia, United States, United States
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Genesis Tibbetts
Colleague at Purple Communications, Inc
Sioux Falls, South Dakota, United States, United States
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Haye Becker
Colleague at Purple Communications, Inc
Delray Beach, Florida, United States, United States
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AG
Amanda Green
Colleague at Purple Communications, Inc
Killeen, Texas, United States, United States
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Taija Pryor
Colleague at Purple Communications, Inc
United States, United States
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JS
Jan Sinclair
Colleague at Purple Communications, Inc
Bradenton, Florida, United States, United States
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JM
Jenn Majerczyk
Colleague at Purple Communications, Inc
El Paso Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Cesar Villa works for Purple Communications, Inc.
Cesar Villa is listed as Data Analytics | Data Visualization | Excel | Pivot Tables | VBA | SQL | Tableau | Remote at Purple Communications, Inc.
AeroLeads has found 1 work email signal at @cvshealth.com for Cesar Villa at Purple Communications, Inc.
Cesar Villa is based in Charlotte, North Carolina, United States while working with Purple Communications, Inc.
Cesar Villa has worked for Purple Communications, Inc, Cvs Health, Dallas Comedy House, Hms, and Davita Kidney Care.
Cesar Villa's colleagues at Purple Communications, Inc include Shaquillah Torres, Diana Preza, Norman Chan, Nancy Palak, and Genesis Tibbetts.
You can use AeroLeads to view verified contact signals for Cesar Villa at Purple Communications, Inc, including work email, phone, and LinkedIn data when available.
Cesar Villa holds 3.6 Gpa from Santa Ana College.
Cesar Villa is listed with skills including Call Centers, Workforce Management, Customer Experience, Process Improvement, Call Center Development, Vendor Management, Contact Centers, and Customer Service.
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