Vimal Kumar Email & Phone Number

Hyderabad, Telangana, India

Handling end to end Collections / Customer Support / Cash Application / Invoicing / Dispute Management workload by arranging, assigning, and overseeing the completion of all work within the O2C team.• Supervising day to day financial functions for Accounts Receivable. Preparing weekly performance matrix for all the AR specialists.• Customer-centric – always striving towards customers' success, helping the customer change their billing and payments, invoicing, and coaching the team to get the collections by being empathetic with the customers.• Making sure that customer receives right product with on time delivery, taking care of installation and services that customer has ordered. • Working with project managers and site engineers to make sure that the installation is completed on time, so that there would not be any –ve impact on billing cycle.• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations. • Mapping client’s requirements & coordinating in developing, implementing & transitioning processes in line with the guidelines specified by the client.• Ensuring the accuracy in processing and monitoring incoming payments and securing revenue by verifying and posting receipts.• Prepare weekly performance reports which includes projection of -AR Ageing / Current Trends / Weekly Ledger Coverage / invoice adjustments.• Regularly provide suggestions, reviews and implementation feedback in an effort to improve processes to increase effectiveness of operations.• To implement and maintain excellent standards of customer service both internally and externally.• Trained new accounts receivable clerks on collections tactics.• Prepared work schedules, assigned duties, and examined work for accuracy. Ensured that the appropriate workflow processes were established and/or adjusted workflow processes to meet the organizational requirements.

Hyderabad, Telangana, India

Core Responsibilities: - As big and broad as you'd expect from a global O2C AR Expert with an average AR of $180M. From receipts / cash application and invoicing, to credit notes and refunds, to bank reconciliations.• Complete responsibility of Global Accounts Receivables-Collections.• Manage high profile customer accounts globally and be the single point of contact for the customer and internally for any FSS matters.• Review the status of these accounts, understand end to end internal process of these customers and initiate collection on them.• Helping the team to effectively maintain records in ERP-Oracle & SAP, handling invoices for Global customers & collect receivables on time..• Identify process gaps opportunities between the customer and Dell technologies, root cause and address them by establishing an action plan.• Weekly and Monthly reporting to the management on the Collections, Projections & Ageing Analysis.• Manage and drive resolution of complex disputes.• Studying the history of all international customers, their monthly billing over the past due vs incoming payments and giving appropriate inputs to the Sales & Controllers team.• Deal with queries from internal external customers in a timely manner and build relationships with customers and business partners.