Vimal Kumar Email & Phone Number

Hyderabad, Telangana, India

• Handling end to end Collections / Customer Support / Cash Application / Invoicing / Dispute Management workload by arranging, assigning, and overseeing the completion of all work within the O2C team.
• Supervising day to day financial functions for Accounts Receivable. Preparing weekly performance matrix for all the AR specialists.
• Customer-centric – always striving towards customers' success, helping the customer change their billing and payments, invoicing, and coaching the team to get the collections by being empathetic with the customers.
• Making sure that customer receives right product with on time delivery, taking care of installation and services that customer has ordered.
• Working with project managers and site engineers to make sure that the installation is completed on time, so that there would not be any –ve impact on billing cycle.
• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.

Hyderabad, Telangana, India

• Core Responsibilities: - As big and broad as you'd expect from a global O2C AR Expert with an average AR of $180M. From receipts / cash application and invoicing, to credit notes and refunds, to bank reconciliations.
• Complete responsibility of Global Accounts Receivables-Collections.
• Manage high profile customer accounts globally and be the single point of contact for the customer and internally for any FSS matters.
• Review the status of these accounts, understand end to end internal process of these customers and initiate collection on them.
• Helping the team to effectively maintain records in ERP-Oracle & SAP, handling invoices for Global customers & collect receivables on time..
• Identify process gaps opportunities between the customer and Dell technologies, root cause and address them by establishing an action plan.