Key responsibilities:• Operations Management; • People Management; • Process Implementation Management• Stakeholder Management; • Vendor Management; • Escalation ManagementKey achievements include;• Managed and led a team of Analysts/Team Leads/Supervisors responsible for all aspects ofVMware’s order management activity• Managed hiring, talent review and bonus and salary review processes• Held regular one-to-one discussions and staff meetings with direct reports focusing onoperations, strategy, project activity and employee and organizational development• Held regular team meetings and QBRs; provide clarity and transparency and an open forum fordiscussion• Built and managed relationships with internal and external partners, focusing on quality andcustomer satisfaction• Participate in development, prioritization and execution of system improvements and initiativesto improve and streamline processes• Ensured compliance with revenue recognition, SOX and export regulation requirements• Drove business and development goals with a focus on scalability and operational excellence• Successfully managed SLA maintenance, efficiency and team productivity

Key responsibilities:•Project Management; •Process Management; •Account Management; •Change Management;•Stakeholder Management; •Risk Management; •Implementation ManagementKey achievements include;• Overseen business aspects of project by providing senior guidance in the constructing of projectteams, charters, project plans, resourcing, contingencies, success metrics and ROImeasurements using waterfall, Agile & Hybrid project management methodologies• Influenced transformation strategies improvement roadmaps with business executives• Driven definition of business solution concepts in partnership with IT and business constituents• Worked cross-functionally to manage resource and budgeting processes on business side• Managed all phases of program to success , including initiation, planning, definition, design,development, testing and deployment cycles• Facilitated change management and communication planning activities through project lifecycle• Aligned program with other VMware initiatives and manage cross project dependencies• Driven cross functional implementation of policies and procedures• Managed, and raised appropriate visibility to risks and issues; Drive resolution of any conflictsand escalate as needed to avoid roadblocks• Drove regular forums to update business communities and steering committee on progress,status and issues• Helped in establishing standards for program management (monitoring and governance)including processes, appropriate project controls, methodologies, metrics, reporting, and toolsto ensure the development and use of program/project management

Key responsibilities:• Business Analysis; • Business Process Improvements; • Requirements Gathering;• Vendor Management; • Data Management; • Leadership Reporting; • Process ImplementationKey achievements include;• Worked closely with the manager to frame the process and charter for the team• Successfully lead and delivered data track to improve data quality for ELA quoting business• Built and established a team of 40 to achieve the desired goal of remediating 35+ data issues.• Efficiently planned the resource ramp up & down across 4 sprints• Identified the synergies between three different projects, optimized the use of resources,reduced cost for better business efficiencies• Effectively liaised with various stakeholders to elicit, analyze, and validate requirements forimplementing changes in business processes, policies and data & information systems• Authored various Business Requirement Documents, Functional Required Document andProcess flows• Hands on experience in communicating identify business requirements and translating usercases and stories to the stakeholders

Business Analysis:•Lead user requirement gathering sessions/meetings. Work closely with project Manager(s), IT and Business SMEs to facilitate the sessions•Responsible for working with various business units to analyse and define requirements to develop the solutions that meet the strategic needs of the Business•Collaborate and define solutions for each projects•Write/review/approve business and functional design documents•Fulfilling Project Management requirements as and when needed•Participate in Project meetings to review progress, issues and risks•Setup data remediation team(CNX) and performed resource planning/allocation(headcount/productivity planning) for data tracks •Contribute to and Conduct trainer training (Train the trainer, SMEs)Business Process Improvement:•Analyse the current business processes, identify alternative solutions, assesses feasibility and recommends new approaches. •Document the AS-IS process and design the TO-BE process.•Participate in Change Management discussions and provide SME support to enhance the processesBusiness Process Testing:•Develop test plans,test cases,test scripts and test reports on multiple projects•Resource planning for testing to adhere with the overall testing plan (CRP,UAT)•Coordinate with IT & the business groups to ensure end-to-end testing execution•Works closely with the project manager to ensure that test results are documented, reported to stakeholdersData Analysis/management:•Perform Data Analysis/Data profiling on key Entitlement Data entities in order to quantify the issue, understand the source of bad data and plan for data remediation•Perform Root Cause and Corrective Action (RCCA)•Create and Provide metrics (both adhoc and repetitive) to support data management programs•Data Scavenger, i.e. review data and data metrics/profiling•Develop, document, and maintain data quality goals and standards•Measure and report to management on the progress of data quality improvement

Key responsibilities:• Worked closely with the enterprise customers to provide high dollar value quotes as per thebusiness requirements using Oracle 11i and managed enterprise customer accounts• Participate and provide SME support in key global transformation projects which includes requirements gathering, testing and control check analysis

Key responsibilities:• Production Management; • Volume Management; • Account ManagementKey achievements include;• Processed customer purchase Orders that includes all manual, EDI and B2B orders.• Resolved all products and Licensing related customer queries.• Guided the customers about the various contractual and transactional licensing programs ofvarious Software publishers according to their needs and usage.• Worked with Customer Account Managers and Business Development Managers to gather moreproduct related information