Vimal Vijayan Email and Phone Number
As a seasoned professional with over four years of experience in customer service, I have honed my skills across various domains, ranging from non-voice activities to process training in banking products. My journey has been marked by a relentless pursuit of excellence, where I have seamlessly transitioned from frontline customer interactions to guiding and mentoring teams as a process trainer. Along the way, I have delved into the intricacies of sales, marketing, and team management, allowing me to develop a holistic understanding of business dynamics. My passion for delivering exceptional customer experiences, coupled with my knack for driving results-driven initiatives, has been the cornerstone of my success. I am driven by the challenge of continuously learning and adapting in fast-paced environments, and I am excited about leveraging my diverse skill set to make meaningful contributions to any organization I am a part of.
Federal Operations And Services Ltd (Fedserv)
View- Website:
- fedserv.co.in
- Employees:
- 49
-
TrainerFederal Operations And Services Ltd (Fedserv) Feb 2023 - PresentErnakulam, Kerala, IndiaProviding 30 days training to the newly joined employees in Federal Bank contact centre about the process and product of the bank. Provides training for general products, credit card sales, personal loan sales, insurance sales, outbound loan collections. Also involves in hiring activities including interviews. Additionaly handles a team of average 20 members and production floor monitoring. Contributes in achieving Service level, Answer level and Net Promotor Score. Involves in headcound planning for the roster preparation. -
Contact Center AgentFederal Operations And Services Ltd (Fedserv) Dec 2020 - Jan 2023Ernakulam, Kerala, Indiaworked in the non voice department of Federal Bank Customer care. Provide the email assistance to the customer. Assist the HNI clients via email and call and ensure the resolution is provided within the TAT. Team Management. planing and coodination. -
Python DeveloperInmakes Infotech Pvt Ltd Dec 2022 - Feb 2023Ernakulam, Kerala, IndiaSuccessfully completed the internship in Python Full stack development. -
Digital Marketing InternAvodha Aug 2021 - Oct 2021Ernakulam, Kerala, IndiaSuccessfully completed the internship in digital marketing -
Customer Service RepresentativeEben Telecom Pvt. Ltd. May 2019 - Dec 2020Ernakulam, Kerala, Indiaworked in the non voice department of Federal Bank Customer care. Provide the email assistance to the customer. Assist the HNI clients via email and call and ensure the resolution is provided within the TAT. Team Management. planing and coodination
Vimal Vijayan Education Details
Frequently Asked Questions about Vimal Vijayan
What company does Vimal Vijayan work for?
Vimal Vijayan works for Federal Operations And Services Ltd (Fedserv)
What is Vimal Vijayan's role at the current company?
Vimal Vijayan's current role is Trainer at Federal Operations and Services Ltd (FedServ).
What schools did Vimal Vijayan attend?
Vimal Vijayan attended Indira Gandhi National Open University, Maharaja's College, Ernakulam.
Who are Vimal Vijayan's colleagues?
Vimal Vijayan's colleagues are Sai Pavani, Vaibhav Jagtap, Muhammed Aslam, Jerald Kin, Lubna Majeed, Akhila M S, Jino Raj.
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Vimal Vijayan
Entrepreneur - Zoding Technologies | Innovator In Iot & Data Science | Revolutionizing E-Commerce, Logistics, And Quick Commerce | Advancing Space Tech & RoboticsCoimbatore -
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vimal vijayan
Bengaluru
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