- Led end-to-end product development projects, managing the lifecycle of web and mobile applications across various industries.- Spearheaded product development efforts, collaborating with clients, product managers, UI/UX designers, and development teams to refine requirements, prioritize user stories, and ensure timely delivery.- Provided cross-functional support, including backlog management, release documentation, functional testing, and training.- Engaged stakeholders through presentations and feedback sessions to drive continuous product improvement.- Enhanced digital experiences by analyzing user stories, conducting gap analysis, and applying research on content and social media trends to optimize strategies and market positioning.

- Led diverse projects across multiple sectors, focusing on requirements gathering, process analysis, and product development.- Developed solutions for educational management products, automotive client digitization, immigration case management, and blockchain systems.- Coordinated with stakeholders to align needs, evaluated and documented features, and created process flows and prototypes.- Enhanced product efficiency by automating processes, integrating performance metrics, and contributing to HR and labor optimization.- Managed Agile processes, including backlog management, sprint planning, and defect resolution.- Facilitated user acceptance testing and team training.- Drove impactful transformations through innovative solutions and strategic process improvements.

- Helped in revamping existing product portfolio- Acted as a Tour Manager for a client - Assisted in building a new business entity from scratch having multi-crore revenue potential. This includes: Idea generation and problem solving, Understanding target market & opportunity, Assessing cost structure & building a revenue model, Building pitch decks & e-brochures and Establishing social media presence

- Provided technical support for hardware and software issues, acting as a liaison between clients and support teams.- Managed second-level support, handled escalations, and conducted incident management and root cause analysis.- Improved knowledge databases and generated detailed reports on support activities.- Ensured issue resolution and client satisfaction through follow-up calls and emails.