Vimbayi Precious Musevenzo Mangunda Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Installing hosted switchboards, configuring handsets, and installing VoIP solutions (Asterisk and GUI platforms)Providing excellent customer service, including continual feedback to the client; prompt first response on all service requests; professional communication to the client; being responsive to the client’s needs and issues, and taking ownership of all service-related queries.Diagnosing, and troubleshooting VoIP, internet, and network-related issues for clients both telephonically and via a ticketing system.Collaborating extensively with peers and resellers to resolve issues within accepted time frames.Ensuring that all service requests are updated comprehensively within the ticketing system.Assure focused and productive communication with new and or existing clients, as well as internal and external agents.Resolving inquiries from clients, resellers, and wholesale clients to ensure maximum customer satisfaction under the supervision of the Technical Manager.Ensuring client queries are addressed and resolved by the relevant department in a professional and timely manner.Assist with the coordination and scheduling of orders and amendments, upgrades and cutovers for existing clients.Act as an interface with clients, resellers, and wholesalers.

Gauteng, South Africa

VOIP and internet engineer• PBX support – extensions setup, dial plans, troubleshooting, and IP-Phone configuration.• Internet support – troubleshooting, router configuration.• CPE configurations - IP Phones, internet routers, Microtik router boards, PBX changes, hosted PBX setups, SNOM phones.• Attending to customer queries on the phone and attending to the queries in the ticketing system.

Johannesburg Area, South Africa

VOIP and internet engineer• PBX support – extensions setup, dial plans, troubleshooting and IP-Phone configuration.• Internet support – troubleshooting, router configuration.• CPE configurations - IP Phones, internet routers, Microtik router boards, PBX changes, hosted PBX setups, SNOM phones.• Attending to customer queries on the phone and attending to the queries in the ticketing system

• Monitoring WAN and customer networks so as to proactively offer solutions to potential problems• Understanding the requirements of internal and external customers in relation to the availability of the required network and service capacities• Attending to customer queries (WiMAX,GPON,Fibre ,VOIP and VSAT) and help with possible solutions over the phone.• Fault logging in the event that there is a need for onsite technicians for WiMAX,GPON, Fibre and VoIP customers• Produce daily/weekly/monthly reports on the call center activities, also highlighting problems in the network affecting customers.• Attending to walk in clients for technical support• Provide regular informed feedback to customers on the progress of resolution of their faults.• Attending to customers queries using an online ticketing system and live support(live chats)

• Configuring CISCO network routers and switches for LAN and WAN installations• ADSL and Wireless configuration, management and installations. • Assisting users on call centre who fail to access internet.• Performing day-to-day network maintenance, checking graphs and monitoring the overall health of the network• Coordinating and documenting complex network solutions. • Analyzing network performance and performing advanced network troubleshooting.• Operating system installations including Windows Server and Linux.• Mail Server installations and MS-Outlook and other email clients configurations • Ensuring proper and orderly maintenance of installation sites with compiling of daily job reports• Configurations and deployment of VOIP equipment such as IP phones, ATAs, Voice gateways, SBCs and IP PBXs

Software development Installations and customisations• Application/System support and upgrades• User support and training• Anti-virus deployment and management in a LAN• Project Management• System Analysis and Design• Helpdesk software (Implementation, management and support)• Network monitoring software (Implementation, management and support)• Providing in-house support for all hardware support• Network monitoring and user support• Involved in the development of Express POD Application (cheque clearing)• Demonstrations, installations and support of the helpdesk system

Ccnp Security, Networking, 300-206,300-208

CCNP SECURITY

Cisco Certification, Networking

Activities and Societies: Computer Society of Zimbabwe CISCO Certifications

Bsc In Information Systems, Computer And Information Sciences And Support Services

A Level Studies

O- Level Education, High School

Ccnp Security