Vinicius Alves Email & Phone Number

Belo Horizonte, Minas Gerais, Brazil

• Usage of Jira kanban for effective project progress monitoring;• Developing and maintaining project documentation for aeronautical applications;• Collaborating with stakeholders for comprehensive requirements gathering and project updates;• Satellite system management for equipment utilizing Iridium chipsets;• Overseeing internal systems for aircraft tracking and management;• Streamlining organizational hardware inventory management;• Budgeting and tracking hardware expenditures for improved financial oversight;• Contract management for customer-focused projects;• Supporting project management in implementing enhancements within notion;

• Microsoft 365 cloud services configuration & troubleshooting (Intune, Azure AD, MFA).• Microsoft Azure administrator.• Responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require;• Manage the service desk team and coaching new members;• Service desk management using Jira.• Represent the team to other stakeholders;• Help to ensure that the service desk department is constantly developing and improving.

Canary Islands, Spain

• Maintain a high degree of customer service, using ITIL practices, for all support queries and follow service management principles.• Respond to and resolve customer calls in a timely manner.• Take ownership of customer problems and be proactive when dealing with their issues.• Fully document all cases in a call tracking system.• Troubleshoot workstation and mobile device operating systems, applications, peripherals, network and hardware issues.• Support customers in the use of computer equipment by providing necessary training and advice.• Assist with the installation, maintenance and support of IT and telecommunications equipment.• Facilitate the repair or replacement of any non-functioning IT or telecommunications equipment.• Operate and maintain Service desk processes, workflows and measurement software.• Recommend hardware and software improvements or change requests.• Create problem resolution documentation in the knowledge base articles.• Deployment, configuration and imagining of computers, cell phones and tablets using Microsoft Azure.

Curitiba, Paraná, Brazil

• Serve as an advisor for teachers, parents and school administrators;• Help implement changes to the English Program based on researches and best practices;• Report on the effectiveness of current English Program systems;• Design new training programs and offer teacher training workshops;• Implement and guide usage of new technologies;• Recommend different educational materials;• Meet with administrators and teachers to discuss programs and teaching approaches;• Match students to appropriate learning environments, such as online programs;• Keep up to date with new technology trends to help facilitate client learning solutions.• Supervise and support to online education and Learning Management Systems (Cambridge LMS).• Solid experience with CRM software (Zoho) throughout client profiles management.

Belo Horizonte Area, Brazil

Responsible for playing a key role in facilitating the use of technology in the classroom and school as a whole. Identify trends in software, hardware, curriculum and teaching strategies using technology.Develop best practices for instructional technology in grades 6th – 9th.Assist teachers in developing curriculum and content utilizing technology.Teach classroom technology courses to students in grades 6th – 9th.Responsible for helping to implement the school’s strategic technology plan.Develop a technology resource environment that can be easily accessed by teachers and students.

Belo Horizonte Area, Brazil

• English coordinator and teacher from the basic level to the advanced level.• Coordinated a variety of administrative activities (screening, interviewing, recommending, and/or orienting program staff) for ensuring a positive learning environment and the efficient use of resources within the specified program area.• Assisted school managers for supporting them in meeting the needs of English Language Learners.• Researched new materials and recommended projects for providing the most effective program for the students.• Provided language instruction to English Learners in an inclusive setting using a variety of instructional strategies. • Carried out developmental levels of scholars and appropriately differentiate instruction.• Processed and used variety of data and data sources for lesson planning.• Modified and adapted lesson plans to meet the needs of all ELL students.• Monitored student language progress.• Built relationships within school community.• Taught individual students focused on instrumental English for Masters and Doctors entrance test (Main topics: Information Technology and Social Sciences).

Hyderabad Area, India

• Handled customer support for Oracle ERP Products, Levels 1, 2 and 3 (Oracle Distribution: Inventory, Purchase and Order and Oracle Financials: AP, AR and GL). Client: Vale;• Resolved product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; • Language specialist (Portuguese – English) at GSD (Global Service Delivery) department;• Carried out live event monitoring, coaching and intervention;• Translated product related documents; • Conducted support to the client’s sourcing events.

Albufeira, Portugal

• Responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems.• Provided phone, remote PC and in-person technology support as part of a Help Desk team for operating systems, ERP platforms, web applications, and PC/Mac/Printer/network issues.• Provided occasional field support to end users.• Participated in technology project teams.• Conducted data analysis and dynamic table development using Excel Pivot Table tool;Project: Designed and developed of an administrative system to generate Tour Packages in which the user provided input information on language options, year season, discount, number of nights, room type and other extras to be applied. The system generated a detailed report with a final price and specifications based on user's choices.

Mumbai Area, India

• Software Developer Junior;• Trained on Core JAVA;• Trained on SAP Technical area including ABAP, Web Dynpro and SAP Exchange Infrastructure;Project: Developed of a tool called Java Dictionary Transfer Utility, to enable users to transfer tables between two different databases that could easily be managed in an user friendly environment. It was used SAP Web Dynpro and JAVA programming language;Project: Developed a web based front-end tool to allow users to enter data into a system which would be validated with data from Global and Local systems for duplicate and business rules applicable to different scenarios. This required the used of SAP Web Dynpro and SAP Master Data Management.

Belo Horizonte Area, Brazil

• ICT (Information and Communication Technologies) Teacher;• Technology coordinator and computing teacher to students from Pre-K to High School.• Developed a computer literacy program for the middle and high school.• Responsible for supervising and planning the computer lab structure. • Provided advice on the most suitable Information Technology tools.• Executed technical support and training for systems and networks.• Performed technical and administrative tasks to ensure functionality and efficiency of computers and telecom systems.• Acted as link between end users and higher-level support.• Installed and configurated software and hardware (printers, network cards etc.).• Monitored system and network performance.• Performed troubleshooting, repairs and data restoration.• Conducted maintenance activities (e.g. backups).• Managed licenses and upgraded schedules.• Collaborated with other professionals to maintain standards and functionality.

Angra Dos Reis Area, Brazil

• Guest’s entertainer and counselor (Gentil Organisateur Mini Club).• Helped guests during their day in the resort. • Promoted social activities with people from different nationalities to bond them with each other.

Auckland, New Zealand

• Intern at the Consumer Panel Services Business Unit and Retail Measurement Services Production Area.• Extracted research data from internal database and formatted this into presentations suitable for clients. (Task required PowerPoint, Excel and a proprietary ACNielsen analysis tool – Nitro).• Participated in the Process Improvement project which required the extraction and comparison of data between the production system and rate card/ billing system. This required used of Excel.• Executed the aforementioned project where comparisons of different components of the Production System were undertaken to identify obsolete and duplicate records. (Task required Excel and the ACNielsen Market Track system).

Post Graduation, Production Engineering

Bachelor Of Data Processing, Information Technology