Vinan Nandikesh Email & Phone Number

Canary Wharf, London, England, United Kingdom

Blackfriars, England, United Kingdom

- Front-line customer support on Zendesk, Email, and Phone, specialising in troubleshooting queries for our suite of products including: Market Surveillance, Market Risk (At-Trade, Pre-Trade, Post-Trade), and the Risk Cockpit. - Acquired essential skills through effectively troubleshooting issues promptly even in high-pressure situations. Enhancing my personal IT proficiency in Office applications, KRM22 software and developed a basic/working level knowledge on the following: SQL (PostgreSQL, DB Browser for SQLite), Python (Data Archiving, Batch running jobs, Task Automation), Linux/Bash (Data Uploading and Retrieval from AWS), and AWS (EC2(instance management), S3 (storage, upload, download, organising client data)). - Expanded understanding of capital markets and financial services.- Key member of the Business Services team in the London office, managing and monitoring client environments for the KRM22 product suite. - Managed client inquiries and investigations for clientele in London & USA. - Communicating enhancement requests, and system upgrades by collaborating closely with the technical team and developers. - Utilised JIRA for change management and backend investigations, raising tickets for client PROD environment changes and escalating issues with the Development team if needed. - Contributed to knowledge sharing via Confluence articles and internal notes on Zendesk tickets. - Conducted daily monitoring of client production and UAT environments, using AWS CloudWatch for real-time alerts on instance status.- Training new starters in the support team ensuring enhanced performance, boosting customer satisfaction, reduction of errors, promotes team cohesion, and building employee confidence.

London, England, United Kingdom

Accountable for nurturing customer relationships, enhancing profitability, and providing product and procedural training to staff.• Enforced rigorous compliance with health and safety protocols, managed daily cash flow, and instituted cost-saving measures.• Regularly monitored weekly sales performance using Power BI, swiftly addressing issues and seeking customer feedback for prompt resolution.• Achieved branch profit maximisation by exceeding sales targets and minimising losses, while also maintaining meticulous documentation and administrative accuracy.

Bachelor'S Degree, Business Management

Business

Education record