Vinay Kumar Email & Phone Number

Delhi, India

I am MBA qualified professional having 16 years of experience in Operational excellence,, Retail Sales & Franchise business, Supply chain, Business development, Sales & Marketing and Customers Servicing.Presently, I am working as City Head-Operations and trying to build Drink Prime in NCR. and managing entire ground operations for Delhi, Gurgaon, Noida, Ghaziabad and Faridabad. Also responsible for driving business performance, maintaining relationships with Vendors and individual technicians, driving customer experience, resolving escalations. to ensure smooth execution and high customer satisfaction.. DrinkPrime is a subscription based drinking water solution to change the way people think about the water they Drink. We provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume everyday.

Delhi-Ncr

I was associated with STAREX DRY CLEANERS PVT LTD as Senior manager-Retail Sales & Franchise Business. The company is fastest growing and having most trusted Dry Cleaning chain with 50+ outlets spread throughout Delhi NCR, supported by extensive network of 38 franchise partners. I am mainly responsible for entire Retail & Franchise Business Operations, sales & marketing, Customers grievances, Owners and Franchise escalations etc. Managing Local promotional activities as well as following Digital marketing team for hyper local supports in generating leads and businesses.

Gurgaon, Haryana, India

I was associated as General Manager-Operations in OYO Rooms (www.oyorooms.com), renowned as India's largest network of technology-enabled accommodations/hotels. and responsible for driving business performance, maintaining relationship with owners, driving customer experience. Identifying ways to improve the revenue across verticals, room revenue, F&B, MICE. Controlling end to end operation and costs across all the cost heads, optimizing efficiency and operations.The scope of work also includes end to end P&L management; Vendor Management; Leading multiple teams of field engineers, trainers, banquet managers, hotel managers, hotel sales managers; Stake holders management and data analysis of the city level business.

New Delhi Area, India

Housejoy is a leading household brand for quality services at customer’s door-step with a touch of mobile. Housejoy is a pioneer in providing local services related to day to day life. We are currently present in 5 cities and 13 categories and growing rapidly with one motto: “Make Life Easy” for you. Responsibilities include:1. Associate City Head for Delhi-NCR.2. Responsible for entire End to End Operations for Delhi and NCR. This includes generation & onboarding of Supplies, Managing Operations, Conducting Marketing Activities and Managing the entire Administration of the team3. Responsible for Revenue Generation and Revenue Growth for the City via different Categories including Home Services, Appliance Services, Beauty, Fitness and Automobile Services for the city. Most of the categories were launched under my supervision.4. Responsible for effective utilisation of all resources,manpower etc.5. Maintaining P&L for the entire city, target is to achieve Ops break-even for all categories6. Coordination with Tech/Customer Support/Other Back-end team members to improve the customer experience and give a WOW factor to the customers.7. Continuously striving to improve service quality for our valued customers8. Led mass AC servicing campaign twice in Delhi where we acquired large number of customers in at a very low Cost in 3 months time only (March-May 2016 & April-June 2017).

New Delhi Area, India

Diamond Fabcare Pvt. Ltd. Is a unit of Jyothy Fabricare service Ltd A fully owned subsidiary of Jyothy laboratories ltd (Company with over 25years of exposure in Fabricare products like UJALA). Diamond Fabcare Pvt. Ltd. launched its Laundry and Dry cleaning operations in India (Delhi & NCR) in September 2008 with the brand name Wardrobe. Dealing in the Retail business as well as in the corporate (institutional) business.This is the leading Dry-cleaning company in Delhi-NCR with 60 retail stores.Although its present in 07 different cities with Brand name of FABRIC-SPA, FOUR-SEASON and WARDROBE.

Peeragarhi, Delhi.

Kaveer textile pvt ltd-A division of Action group, dealing in footwear with the brand name -Campus, Action Premium,& A-GEAR for Exclusive Retail network( Pan-India) & Dealer network for Delhi/NCR. ? Handled Sales & Distribution Operations of 25 EXCLUSIVE Retail Showrooms of [Action Group]& 10 Wholesalers across Delhi and NCR ? Procurement of orders & dispatch follow-ups. Collection of payments & control on credit amount with duration limits [Debt management] ? Handling Grievances / Complaints regarding damages, Transport issues, Settlement of Claims, Commercial issues & Promotional issues. Follow up with Head office / seniors wherever necessary. ? Accountable for a business volume of 10 corers (per year) and reporting to the Area Manager (Daily) & to all India head of sales (Weekly). ? Visiting the field to generate profitable orders of given brands from 10 Dealers in Delhi&NCR . Also developed New Dealers to increase business.