Vinay Kumar Email & Phone Number

Noida, Uttar Pradesh, India

*Handling end to end operations vertical in the Nobroker Cleaning category *Improved the service Quality of the partner base from an Average Rating of 3.6 to 4.7 in span of 2 months.Worked on improving NPS from 35% to 65% in a period of 2 months .* Played a vital role in generating more demand in Delhi NCR by Offline activity & Testimonials.*Worked on cost optimization with the core team to reduce per/service cost to generate more revenue for category.

Gurugram, Haryana, India

*Onboarded 80+ painting professionals in a span on one month.*Generated 50% referral from the entire base for new onboarding.*Daily CM sessions (sales pitch) for UC toolkit purchase and training alignment* Completed and approved 600+ profiles (salon category)for the season in a span of 4 months * Built good interpersonal bond with the partners to curb drop offs in batch.* Handled daily level escalation of partners to maintain their NPS on platform.* Worked closely with T&S team to keep a close eye on partner as well as customer's fraud, threats and Escalations.

Gurugram, Haryana, India

Ranchi, Jharkhand, India

* Used to connect to 40+ clients on daily level to pitch for the counselling session (conversion trended at around 15%)* Used to analyze student’s requirement and competence basis which was the subscription purchased by the client/student.* Counselling to course purchase trended at 30% on monthly level.