Vinay Kumar Email & Phone Number

 A competent professional with over 13 years of experience in Service Delivery & Transition Management. Strong exposure in consistently improving processes, quality and operational efficiency Exhibited leadership and ownership in managing the Process Re-engineering from initiation to closure with minimal leadership support. Actively participate in driving the efficiency and effectiveness of process performance and continuously thrive to meet and exceed the benchmark (Internal/External). Excellent people and customer relationship management skills with proven dexterity in completing tasks amidst tight deadlines. Handling team size of 40 (End to end P2P & Helpdesk teams). Develop, maintain and review dashboards, project progress and reporting in line with the standards of transition methodology, business needs & Organizational requirements. Coordinate, negotiate and motivate various stakeholders and functional heads in order to establish consensus among cross-functional teams in support of time line and project deliverables. Suggest and recommend best practices for various processes being transitioned.