Minimize the losses on returns by following up with customers, marketplaces and vendors for return and refund.Managing the Product Database of highest returnable products or due to which we are making losses.Leading a Team which tracks orders which shipped from US warehouse and vendors to customer who placed the orders from Amazon, Walmart, E-bay, Facebook & Sears until it get delivered.Managing Order return by generating prepaid label with logistic partner as per the weight… Show more Minimize the losses on returns by following up with customers, marketplaces and vendors for return and refund.Managing the Product Database of highest returnable products or due to which we are making losses.Leading a Team which tracks orders which shipped from US warehouse and vendors to customer who placed the orders from Amazon, Walmart, E-bay, Facebook & Sears until it get delivered.Managing Order return by generating prepaid label with logistic partner as per the weight, dimensions of the product and pick up location.Raise a dispute if the package is misplaced, delivered to the wrong address, or the tracking hasn't moved in the last seven days.Streamlined operational efficiencies to meet SLA commitments on time.Ensure optimal productivity by reducing process gaps, hiring, training, and managing administrative staff. Show less

Analysis of the MIS in order to identify areas of improvement.Monitor and enhance the performance of the team in the areas of productivity, process adherence, customer satisfaction.Addressing various issues, complaints and grievances rose by Clients and resolved them at the earliest possible time.

Coordinated with Clients and accordingly informed the production unit.In charge of projects, need to complete them on time to avoid cost overruns.Handled entire distributor channel in Mumbai, including super stockiest and local distributor.Addressed various issues, complaints and grievances rose by Clients and resolved them at the earliest possible time.

Managed the entire gamut of operational activities right from the login stage to policy issuance including complete documentation, verification and checked final issuance of the policy.Carried out the responsibility of handling Claim Payments and Authorization (Maturities and Surrenders).Established credibility in creating relationships with major clients and customers coupled with proven capability in managing customer-centric banking operations while adhering to KYC guidelines and… Show more Managed the entire gamut of operational activities right from the login stage to policy issuance including complete documentation, verification and checked final issuance of the policy.Carried out the responsibility of handling Claim Payments and Authorization (Maturities and Surrenders).Established credibility in creating relationships with major clients and customers coupled with proven capability in managing customer-centric banking operations while adhering to KYC guidelines and ensuring customer satisfaction by achieving delivery and service quality norms. Show less