Vinay Kumar S Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

*Responsible for analyzing data related to customer usage, product performance, and financial metrics and interpreting this data to identify trends and insights that can help the company make better business decisions.*Working closely with stakeholders to understand the company's business processes and identify areas where they can be optimized also recommend solutions that improve efficiency, reduce costs, and increase revenue.*Assigned to manage small to medium-sized projects which involves coordinating with cross-functional teams to ensure project goals are met within budget and on time.*Worked closely with product development teams to understand customer needs and provide input on product features and functionality.*Documenting project requirements, processes and results .Created reports and dashboards to track performance metrics and communicate progress to stakeholders using analytical tools such as PowerBI ,Google Studio and Zoho Analytics.*Identifying opportunities for continuous improvement and making recommendations to improve business processes and procedures.*Collaborating with cross-functional teams including developers, designers, and product managers, to ensure that business requirements are met*Communicating with stakeholders throughout the project lifecycle, including providing progress updates and addressing any issues or concerns.*Supporting testing and quality assurance activities to ensure that deliverables meet business requirements and are of high quality.Overview: -Playing a critical role in helping the company achieve its business goals by providing data-driven insights and recommendations that improve efficiency, reduce costs, and increase revenue.

Bengaluru

• Handling the overall Sales order management with end to end solution• Booking of Sales orders received for South region through Sales team and agencies post validation of PO,Quotation,SOW(Statement Of work)• Set the right billing schedule based on the customer’s requirement i.e...(Monthly/Quarterly/Half Yearly/ Annually) and prorate the invoice amounts accordingly and make sure the invoices will reach customers as per their requirement.• Working with collections team in case of PO issues and the payment issues.• Sales forecasting for goal setting, using past data indicators and defining sales territories• Direct coordination with Sales team, resolving queries and extending support by offering serviceable rates, inputs with their proposal to construct better grids while closing deals• Ensuring hassle free execution of agreed deal with regular interaction with the internal sales force, clients and central teams.• Inventory management, demand forecast and reconciliation• Managing Sales data• Coordination with central team for inventory allocation to achieve maximum servicing and revenue consumption.• Defining sales process steps to improve conversions, shorten sales cycles and maximize wins.• Forecasting service risk early during the month basis inventory situation to convert & diversify the revenue for maximum consumption.• Reporting sales performance data and communicating with the sales staff• Sales forecasting and reporting• Well versed with the order management applications (Oracle, Onair-Citrix)

Order to cash - Service Order Management – Billing & Sales support Analyst• Acting as a Single point of contact for Customer accounts. Responsible for providing entitlement of Contracts to Customers by creating contracts, renewing the contracts, making changes to the customer database and invoicing the customers in Oracle 11i(ERP). • Supporting the collection and Account receivable team in collecting aged invoices. Ensuring that customers are invoiced on regular basis for the services rendered. Handling reports pertaining to Revenue Recognition, Accruals and File value.• Checking credit limit Thresholds and Financial status of customer before billing. Time and material billing as per customer request. Validating customer signed agreement before providing service.• Preparing MIS reports like Revenue at risk, Backlog report and Prebilling verification report. Handling escalated customer queries and Disputes. Working with Sales support team to ensure renewal quotations occur in a timely manner.• Develop and maintain effective relationships with internal and external customers in order to manage information and timely resolution of issues. • Mailing across the Daily Production metrics, Weekly & Monthly Reports to the client & internal management.• Updating Revenue @ Risk of customers to the GPO’s.• Updating the Missed Revenue (Accruals) for the month end activities to the client. • Working in AR – Service Order Management, Time & Material Corporate billing process – US, APAC and EMEA.