Directed projects ranging from $2M-$5M each quarter from ideation to implementation, finalizing on time and within budget to meet business objectivesExcellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.Considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements.Leading large-scale technology projects with full oversight for design, development, and implementation.Entrusted with mission critical accounts within healthcare, banking and entertainment firms for driving projects involving servers, data storage (SAN/NAS, backup & recovery solution), cloud recovery solutions, storage migrations, technology refreshes.Responsible for project financials: Budget forecasting, revenue churn, margin estimation, cost control, backlog & milestone management.Collaborate with sales teams for identifying and building a roadmap for future growth opportunities.

Review and validate statement of work (SOW) and categorize requirements into creating a project plan detailing schedules, resources, costs and daily tasks along with ensuring any deviations are processed via defined change control process.Successful at building and maintaining open communication between team members, clients and leadership.Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.Controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.Prepare risk-remediation plan and responsible for creating one team approach, goals and milestones within a project to ensure commitments to the customer are achieved while adhering to established standards, processes, and methods to produce solutions that conform to requirements along with regular updates.

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and proactive notification systems.Researched, troubleshooted and resolved complex problems independently and retained existing clients and developed new business by extending high quality and efficient service.Customer first - Handling escalated issues on critical accounts, understanding customer’s concerns, working with the company management on resolutions.Develop and implement processes and procedures to improve operational efficiency. Oversee cross functional work areas targeted to resolve issues raised by customers.Gather constructive feedback from customer about the reactive services and design a plan to improve the services.