Vinay Shankar Email and Phone Number

At HCLTech, my role as Group Manager of Smart Solutions and a User experience Director, is defined by a dedication to process excellence and customer experience enhancement across the globe. I work on smart solutions and Gen AI based digital user experience skills to elevate operational efficiency.My tenure at Celonis as Head of Customer Experience for APJ honed my ability to utilize data-driven insights for customer engagement improvements. This experience, combined with a solid background in IT service management, enables me to empower our teams at HCLTech. Together, we strive for peak operational effectiveness and unwavering customer satisfaction.