Vinay Singh R S Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Through my experience over the years, I have developed the ability to understand users' problems and help them by engaging with them through various support channels. Additionally, work with the product, tech, sales, and other teams to examine and improve the processes to make them more productive and efficient.-Trained new employees on the product and top-quality customer service-Prepared a variety of different written communications, reports and documents to ensure smooth operations.-Created plans and communicated deadlines to ensure projects were completed on time.-Oversaw daily operations to ensure high levels of productivity.-Demonstrated respect, friendliness and willingness to help wherever needed.-Identified issues, analyzed information and provided solutions to problems.-Exceeded goals through effective task prioritization and great work ethic.-Worked closely with all teams to maintain optimum levels of communication to effectively and efficiently to reach goal amount.-Resolved conflicts and escalations to provide better service to users-Collaborated with payment gateway partners to resolve payment related conflicts and achieve customer satisfaction.

Bangalore

1. Interacting with users of our platform and resolving their queries over various channels (Zendesk, Intercom, Front) of support. 2. Handling companies social media profiles on Agora, Onedirect. 3, Creating campaign, reviewing, verifying and approving the campaign.4. Working on campaign's withdrawal audits and review process. 5. Managing a team of 5 - acting team lead.

Bengaluru Area, India

Bachelor'S Degree, Accounting And Finance

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