Vinay Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Bangalore

 Raising incident issues, replicating and documenting the replication steps for processing with next level. Analyzing Client requests and Interactions with Client. Keeping affected users informed about progress of the incident and handle Escalations Handling client request on a priority basis. Take ownership of the Incident Management process and act as the final point of technical escalation on finance application issues and also diagnosing root cause of the issue. Ensure quality services are delivered and performed to the agreed SLA. Defect fixing in various versions of the Frameworks software. Arranging and Participating GoTo Meeting with client. Mentoring new members of the team on functional, technical as well as process related issues. Involved in process documentation

Bangalore

 Analysing Client Requirements and Coordination with Client Involved in designing of user interface and coding for modules(Customer, and Service Engineer) Defect fixing and enhancements in the existing Customer, and Service Engineer modules. Involved in writing SQL queries and stored procedures  Involved in designing Crystal Reports. Presenting the designed demo templates. Maintaining the website. Hosting the website using FTP or FileZilla tool.

Banaglore

 Implementing the DHIS software. Mentoring the member in their respective PHC (Primary Health Center) on using the DHIS software. Generating and documenting the report.