Vinay P. Email & Phone Number

Telangana, India

• Exemplify strong work ethic, communication, and problem-solving.
• Foster a positive, supportive environment for team growth.
• Demonstrate analytical skills and leverage data for insights.
• Demonstrate understanding of customer needs and priorities.
• Collaborate effectively and communicate across multiple teams/vendors, and business stakeholders to provide high-quality service delivery

Hyderabad, Telangana, India

I offer the ability to interpret data, identify trends, and use insights to predict and solve problems proactively.

Dubai, United Arab Emirates

• 𝐈𝐓 𝐀𝐝𝐦𝐢𝐧
• Troubleshoot network and Wi-Fi connectivity problems, resolving user issues efficiently.
• Maintained website functionality, proactively addressing issues and preventing downtime.𝐃𝐞𝐬𝐢𝐠𝐧 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫
• Review customer requirements including customer specifications and interface drawings to ensure compliance with the contract
• Collaborated with site technicians and addressed concerns, offering technical assistance and solutions.
• Traveled to sites for review, conducted evaluations, and audits, and provided startup assistance.

Hyderabad Area, India

• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 -𝐋𝟏 𝐀𝐧𝐚𝐥𝐲𝐬𝐭
• Assisting customers with various issues and problems they encounter while using the company's products or services.
• Collaborated effectively with internal teams (e.g., product development, engineering) to escalate and resolve complex issues beyond L1 scope.
• Actively participated in knowledge base creation and updates, ensuring accurate and readily available information for both customers and support agents.𝐈𝐓 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 (𝐋𝟐)
• Successfully diagnosed and resolved complex technical issues related to diverse software applications using strong analytical and troubleshooting skills.
• Championed continuous improvement, streamlining processes and procedures to enhance service delivery.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, 8.0

Board Of Intermediate, Mpc