Vince Black Email and Phone Number
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Vince Black personal email
Vince Black is a Technical Solutions Executive at Insight. He possess expertise in troubleshooting, customer service, computer hardware, solution selling, networking and 3 more skills. He is proficient in English. Colleagues describe him as "I had the pleasure of working with Vince when he was a Technical Account Manager for CloudCheckr. He was not only a great asset to the CloudCheckr Customer Success team, but he worked hard to ensure his clients were successful in their growth. Vince was no stranger to diving into the weeds to help his customers and was always willing to jump on a call to help customers. I unequivocally recommend Vince and his character for any position that he sets out for. If anyone would like more… Show more" and "Vincent is a knowledgeable, consistent, and decisive tech who quickly finds accurate solutions."
Insight
View- Website:
- insight.com
- Employees:
- 13126
-
Technical Solutions ExecutiveInsight Jul 2024 - Present
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Cloud Success ManagerInsight Mar 2021 - Jun 2024- Serve as primary point of contact for Insight Cloud Care for AWS customers- Drive cloud adoption and usage by identifying migration and consulting opportunities- Coordinate with business development to identify potential funding mechanisms to drive cloud adoption- Provide FinOps services such as RI/SP management and tagging strategies- Produce webinars and tech-talks for wide audiences- Train customers how to use CloudCheckr in order to maximize the value of Insight Cloud Care
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Technical Account ManagerCloudcheckr Aug 2019 - Mar 2021Rochester, New York Area- Responsible for managing client relationships to nurture growth and prevent churn- Served as technical point of contact for CloudCheckr- Creatively deployed CloudCheckr to solve for customer use cases- Liaison between internal teams and clients to facilitate feature requests and bug resolution- Operationalized internal customer success procedures such as onboarding transitions- Accounts under my management saw growth of 33% year over year -
Systems EngineerGarland Technology Llc Oct 2018 - Aug 2019Buffalo/Niagara, New York AreaThe tasks that consumed most of my time were pre-sales solution designs. These designs involved:- Initial planning call with the customer, producing a Visio drawing of possible solutions- Training regarding the customers chosen solution- Installation support and post-sales support of these solutions- Planning and demonstrating proof of concept solutions. This can involve traveling to customer sites, and setting up equipment for them to evaluate.Additionally, I was responsible for all customer training. Including traveling to customer sites to deliver training, training over the web, and being a technical resource for sales presentations. Beyond that I was responsible for producing product documentation including user guides, performing product testing, producing materials for the Garland Technology blog, and providing product training new sales associates. -
Technical Support Specialist Ii - Hikvision And Juniper ChampionIngram Micro Nov 2015 - Oct 2018Williamsville, New YorkIn this position, I architected solutions based on customer requirements, provide pre-sales technical support and configuration to sales teams, and train new technicians.- Subject matter expert and lead trainer on cabling, media converters, and fiber optic transmission- Physical Security team lead, responsible for training all physical security technicians- Assist with customer inquiry on networking and specialty skillsHikvision and Juniper Champion:- Facilitate communication between my vendors and the department- Construct a quarterly report for the vendor and for internal marketing teams, including areas of opportunity and feedback- Resource creation for both teams- Configured vendor provided evaluation equipment for product demonstrations -
Security OfficerAllied Barton Securtiy May 2015 - Oct 2015Buffalo/Niagara, New York AreaIn this role, I monitored and maintained physical security for M&T Bank. This includes various alarm points, both IP and Analog cameras, and Verex access control systems.
Vince Black Skills
Vince Black Education Details
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Erie County Community CollegeGeneral Studies
Frequently Asked Questions about Vince Black
What company does Vince Black work for?
Vince Black works for Insight
What is Vince Black's role at the current company?
Vince Black's current role is Technical Solutions Executive.
What is Vince Black's email address?
Vince Black's email address is vi****@****ckr.com
What schools did Vince Black attend?
Vince Black attended Erie County Community College.
What skills is Vince Black known for?
Vince Black has skills like Troubleshooting, Customer Service, Computer Hardware, Solution Selling, Networking, Team Leadership, Microsoft Office, Management.
Who are Vince Black's colleagues?
Vince Black's colleagues are Pratik P., Hailey Baptista, Patrick Sullivan, George Katergaris, Jeffrey Dacanay, Jessica Arnold, Lie Tju Njoo.
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