Vincent Deschamps-Sonsino Email & Phone Number

Sherbrooke, Quebec, Canada

As a seasoned Organizational Consultant specializing in technology projects, I bring a unique blend of expertise in organizational development, change management, and cutting-edge technology implementation. With over 18 years of experience in the industry, I have a proven track record of guiding organizations through complex technological transformations while aligning business processes and culture with strategic goals.My approach is deeply rooted in understanding the intricate dynamics of both people and technology. I excel at identifying and addressing the human and organizational factors that often determine the success or failure of technology projects. Whether it’s implementing new enterprise systems, driving digital transformation initiatives, or improving project delivery methodologies, I ensure that the people side of change is managed effectively.Core Competencies:- Change Management: Skilled in developing and executing comprehensive change management strategies that facilitate smooth transitions, increase user adoption, and minimize resistance.- Project Management: Proficient in leading cross-functional teams to deliver technology projects on time, within scope, and on budget, utilizing methodologies like Agile, Scrum, and Waterfall.- Organizational Development: Adept at assessing organizational structures, workflows, and cultures, and recommending improvements to optimize efficiency and support technology initiatives.- Stakeholder Engagement: Strong communicator with the ability to engage and align stakeholders at all levels, from executives to end-users, ensuring buy-in and support for technology projects.My personal Philosophy:I believe that the success of any technology project is as much about people as it is about technology. My consulting practice is built on the principle that sustainable change is achieved by aligning technological advancements with the needs, values, and capabilities of the people within the organization.

Quebec, Canada

My philosophy centers on the belief that effective leadership starts with self-awareness and the ability to communicate authentically. I work closely with my clients to identify their strengths, address areas for growth, and cultivate the skills that are essential for leading diverse teams in today’s dynamic work environments. Whether it’s navigating complex dynamics, enhancing public speaking abilities, or refining executive presence, I provide tailored solutions that drive real results. With 20 years of experience in navigating various industries, I specialize in helping professionals develop the skills they need to lead with confidence, communicate with clarity, and inspire those around them.- Leadership Development: Expertise in coaching emerging and established leaders to develop their leadership style, enhance decision-making capabilities, and build high-performing teams.- Effective Communication: Skilled in guiding clients to communicate more effectively, from one-on-one interactions to public speaking engagements, ensuring their message is clear, impactful, and aligned with their leadership goals.- Emotional Intelligence: Focused on developing emotional intelligence in leaders, helping them to manage emotions, build strong relationships, and foster a positive organizational culture.- Conflict Resolution: Proficient in equipping leaders with the tools to navigate and resolve conflicts, turning challenging situations into opportunities for growth and collaboration.- Executive Presence: Experienced in coaching professionals to develop a commanding presence that exudes confidence, credibility, and authenticity in any setting.I believe that great leaders are made, not born, and that communication is the cornerstone of effective leadership. My mission is to help individuals discover their leadership potential and harness the power of communication to inspire, motivate, and lead with purpose.

Quebec, Canada

Project Management Office (PMO) for multiple projects spanning across different departments. Manage and lead a small team of highly experienced professionals that are pulling forward cross-functional corporate programs that Transform the Service Experience of all our Dealers and Consumers across the Globe (B2B & B2C).I use the Agile mindset with a "T" approach so that we connect at the same level, treat each other with mutual respect and allow ourselves to be vulnerable in order to get the help we need from each other. I am grateful to work with such highly qualified and unique professionals and hope to keep doing so for a long time.

Sherbrooke

Following a personalized Agile training program, I've lead an Agile Transformation Program that transitions traditional management thinking into the new proven Agile Framework connecting three major Business Sectors. Leading several initiatives and projects under the umbrella of the program.- Design from scratch the transformation program that will drive the next Gen dealer and customer service experience supported by next Gen software and applications.- Mobilize the organization and rally the management teams to embark on a new set of ground rules - Create and lock-in the business cases required to secure all investment plans for the Transformation- Complete overhaul of the operational framework to create winning conditions for the investments

Sherbrooke

As a natural evolution of my aspirations at this point in my life, I've decided to focus on my strength and passion by offering the following services:BUSINESS DESIGNRedesigning complete business units and functions to support the Organization's Vision. This service comes in a "turn-key" mode. My team comes in and acquires ownership of the mandate and delivers a complete package (capturing business requirements, workshopping, visual aid for business model with detailed backup documentation)STRATEGY DESIGN pushing the right BUSINESS CASESConnecting the dots and adjusting individual sectorial strategies with the overaching department objectives and Mission. Building the rational to setup pilots and business cases to get the investment needed to deliver on the strategies. LEADERSHIP COACHINGCoach management team for development targeted around: storylining, influencing the audience when presenting and securing peer approval to get the investment they need.

Sherbrooke

Managing a Global team that is partly virtual given the fact I've got guys spread out across different continents. Our mission is to avoid fraud & manage warranty cost properly without negatively affecting the customer experience within the service delivery ecosystem. Thousands of accounts across dozens of countries in several languages across different products in a B2B environment in an ever demanding era where we expect everything now with internal customers pulling in the exact opposite direction as external customers. > Defined clear service quality standards for the whole team that has allowed us to go from 50% to 95% within the same fiscal year.> Standardize and optimized the user experience and service level across all countries through a complete revamp of the CRM workflows (vs) employee skill set attributes. > Define, deliver and adjust the Vision and road map of the department while managing the ongoing change throughout all the layers of the team. Also...> Develop strategies and implement measures to continue positioning ourselves as leaders when it comes to the service experience under warranty> Leverage industry experts to continuously develop trending tools to target key problematic accounts and define proper measures to adjust trends. > Stay in touch with local and International legal obligations and commercial laws in order to support and uphold our customer's rights.

Sherbrooke

Business Analysis & Strategic Support> Lead a 5-year implementation program securing an end-to-end global business model supporting translation, printing, packaging and delivery services of Sales and After-Sales documentation to all dealers> Lead system changes and build business plan and market benchmark to upgrade monthly fees to dealer network in relation to additional services launched by OEM> Coach Analyst to develop business dashboards and reports to support different layers of management (mid to top) along with designing and delivering strategic (PPT) decks for steering committeesKnowledge Management on Web Platform> Develop simple and clear measures of success for "finding what you're looking for" for dealers> Drive analyst team to troubleshoot and diagnose online dealer search engine and provide recommendations and full business plan to drive improvements> Develop effective methods to simplify knowledge structure for key documentations supporting dealers (shop manuals, flat rate books, diagnosis docs, etc..) Global Warranty Performance and Administration> Manage team of warranty analysts supporting a network of dealers in a B2B model> Provide guidance and drive recommendations on new policies for the business> Track warranty performance and define measure of actions through regional support teams

Sherbrooke

Strategic support and Development for After-Sales processes and systems> Lead change management over +45 employees in regards to CRM system upgrades over 4 regions in a virtual environment (training, comm plans, change requests, post-mortems)> Lead the launch of a new Online Learning Management System into 4 regions> Build framework to create development plans across +45 front line employees in Intl regions Define and provide business intelligence to assist Continuous Improvement > Revamp top management KPI`s and scorecards in line with company wide strategic pillars> Define & launch a global standard for product certification training across all overseas training institutes> Launch Web services for Ordering After-Sales Publications for International Regions After-SalesGuidance for Warranty Performance and Policies> Manage warranty analyst supporting claim assessment in Europe and handle high profile accounts> Deliver performance updates for targeted dealers in regions with corrective action plans> Lead and coordinate audit activities in network to ensure policy conformity

Valcourt

Strategic Project Support> Lead change in establishing tools and approaches for best serving the 5-year vision plan> Represent International Management Board on product review committees> Launch and coordinate new product training plans with network commsGovernance Structure in International Teams> Implement new dashboard approach to top management with a holistic view of the business health> Support governance of international regions through regional managers > Develop tracking tools for employee development in line with organizational learning plansDeliver Global After-Sales Publications Model and Services> Define project structure, scope and governance through a PMO approach> Develop the global business model and launch proposal for a pilot project in Europe> Evaluate and benchmark suppliers and launch services with the support teams

Montreal

Quality Planning and Control > Lead inter-departmental continuous improvement workshops (engineering, production & after-sales) with +10 attendees to improve the end-user experience maintaining the aircraft> Develop supplier quality management for airworthiness documents in line with a six sigma approach> Audited department as a trained ISO-9002 auditor and supplied non-conformity reportsQuality Coach> Team lead in quality improvement initiatives for After-Sales Services and Publications > Coaching internal employees for QA and QC principles in line with dept. performance objectives> Represent and lead Achieving Excellence program in department by driving corrective action plans and timelines for all quality attribute leadsSupplier Management and Cost Control> Monitor supplier performance and drive cost saving initiatives > Audit supplier, track and close non-conformities with management update plans> Created costing model for budget with control methodology with yearly saving

Montreal

Provide Technical Expertise> Intensive 3 months sales-training in the USA (Alabama)> Provide turn-key packages as per customer requirements for industrial use (e.g. full assembly of motor, drive, gearbox, belts, and pulleys)> Developed expertise over 100's of heavy industry components (electrical drives & motors, differentials, gears, bearings, bushings, belts, high/low-speed lubricants, etc.)Meet Sales Objectives> Managing established customer accounts> Meet & exceed target to create new lead opportunities through the sales process> Consistently exceeded monthly sales target by 10% Sales Administration> Coordinate sales orders/shipments/invoicing with more than 200 suppliers across North-America> Process returns/claims within SLA> Manage stock transfer orders and expedited deliveries

Waterville, Quebec, Canada

- Responsible to manage the quality of the plastic molding and extrusions on three separate productions lines.-Work directly with HQ to negotiate adjustments in specs to align with customer expectations and product performance- Support internal continuous improvement (Kaizen) initiatives.

Sherbrooke, Quebec, Canada

- Build from end-to-end a frequency analysis program that determines the lead time between stimuli (bio-electrical sensor) and human reaction- Provide recommendation to adjust experimental method to reduce noise and optimize quality of output- Coordinate test-subject experiments to capture data points.

Deersdale, New Brunswick, Canada

- Supervise technicians (unionized) in charge of the preventive maintenance program- Manage and prioritize work orders- Oversee and take active part in heavy maintenance during weekend shut-downs (hydraulics, conveyors, motors, wood-cutting machinery, gearboxes, etc.)

Certificate, Agile Project Management

Certification Curriculum: - Recall the principles and values of Agile Project Management, including the Agile Manifesto and its twelve.

Course Completion, Organizational Leadership

Resilient leadership - by professor Nancy Koehn Insight into leading through adversity

Certificate, Project Management

PMP Certification Course / Project Management Professional Course

Certificate, Generative Ai For Business

Having completed this certificate I am now able to: - Define generative AI. - Identify the key models and frameworks of generative AI..

Certified Behavioral Consultant, The Disc System Of Behavioral Analysis

Activities and Societies: Certificate issued by an accredited IACET provider which is part of an accredited alliance for training.

Certificate, As9100 Rev. C Internal Auditor

In depth training: - Become an internal auditor for the business -Write up complete discrepancy report with recommendations -Assist.

Bachelor Of Engineering (B.Eng.), Mechanical Engineering, Well Above Average.

Activities and Societies: - Concentrated on Entrepreneur courses, business planning, project management, production planning - Event.

General Science Degree, Applied Science

Activities and Societies: Spearheading a student reform committee

Education record

Amazing experience being parachuted in Kuwait and strengthening my English at the prestigious Kuwait English School (KES), while picking.

Certificate, Computer And Information Sciences And Support Services, B

Complete integration into the DOS, Dos Shel and Windows platform. - Exploitation -Basic diagnostics - Troubleshooting

Education record

My fondest memories come from this era of my life where I've discovered the unique culture of Stanislas and some of the highest standards.