Spearheaded social media management & virtual assisting tasks within diverse creative environments, fostering collaborative partnerships & delivering compelling content across multiple platforms to drive organic growth & brand visibility.▪ Grew an organic follower growth of over 14% within a 6-month period through strategic marketing initiatives, demonstrating expertise in audience engagement, content optimization, and brand amplification.▪ Conceptualized, planned, & executed trade events across Southern California. Captured still images & video content to visually showcase brand engagement & drive audience interest, bolstering marketing efforts.▪ Employed strong communication skills to liaise with clients, team members, & external partners, ensuring clarity & cohesion in collaborative endeavors.

Utilized extensive product knowledge & maintained transparency to provide clients with peace of mind, offering guidance on kitchen, bathroom, & media solutions that align with their dimensions, budget, & vision.• Collaborated closely with realtors, contractors, and designers across diverse sectors including multi-family, hotel, office space, hospitality, and residential to identify solutions specially related to design, color, & space.• Delivered comprehensive presentations showcasing over 40 variations of door & drawer fronts to B2B & B2C clients while facilitating the exploration of preferences that align with their unique project needs & desires.• Worked independently & collaboratively with team members to exceed company goals, surpassing $5MM in sales for the fourth quarter of 2021 and achieving milestone for 2021, exceeding $20MM in sales.

Fostered strong customer relationships by building confidence and trust in our products, resulting in increased sales and the achievement of set goals.• Managed a high volume of client invoicing, efficiently scheduling appointments and follow-ups through v our In-Home Design Program using Calendly.• Welcomed and assisted clients on a daily basis, providing exceptional customer service, answering inquiries, & effectively directing them to the appropriate contact via phone or email.• Generated revenue of over $439k in the 2021 fiscal year, contributing to a substantial 17% of the total store volume sales.• Maintained a meticulous organization system for a wide range of fabric swatches, including over 900 active & discontinued samples. Conducted regular weekly updates & performed comprehensive fabric audits twice a year during market resets.

Demonstrated exceptional leadership skills by guiding & training employees in developing strong customer relationships, while showcasing exemplary organizational & prioritization abilities.• Expertly managed a high volume of customer transactions on a daily basis, serving both front-of-house & drive-thru customers. Handled over 150 transactions daily with efficiency & accuracy, ensuring customer satisfaction & a smooth operation.• Assumed responsibility for training newly hired staff members & providing comprehensive instruction in company policies, procedures, & regulations. Conducted thorough training sessions covering food safety protocols & familiarizing employees with the POS system. Consistently trained new hires over a two-week period to ensure a solid foundation for their roles.• Maintained meticulous cash management by accurately balancing the cash drawer at the beginning & end of each shift. Successfully managed cash transactions totaling approximately $1,000+, demonstrating exceptional attention to detail & financial integrity.

Engaged customers proactively, demonstrating a strong focus on meeting their financial needs. Identified & addressed potential fraud or risky accounts promptly, employing appropriate actions to prevent loss. Possessed exceptional influencing, educating, & customer technology-connecting abilities.• Displayed leadership skills by training new staff members on operational standards, including proper cash limits, merchant accounts, customer record maintenance, & the processing of financial transactions. Demonstrated expertise in preparing & securely depositing large cash shipments to the Federal Reserve Bank.• Regularly processed Currency Transaction Reports (CTR) as part of an active effort to prevent money laundering. Diligently fulfilled reporting requirements for customers engaging in currency transactions exceeding $10,000, ensuring regulatory compliance & safeguarding against illicit activities.• Administered cash distribution of up to $25,000 through two on-site ATM machines on a daily basis during a three-month period. Maintained a meticulous record of cash transactions, ensuring accuracy & compliance with security protocols.