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Vincent Yam Email & Phone Number

Head of Support | Led Global Support Team, Enhanced Customer Satisfaction at Advanced Navigation
Location: Sydney, New South Wales, Australia 10 work roles 1 school
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Current company
Role
Head of Support | Led Global Support Team, Enhanced Customer Satisfaction
Location
Sydney, New South Wales, Australia
Company size

Who is Vincent Yam? Overview

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Quick answer

Vincent Yam is listed as Head of Support | Led Global Support Team, Enhanced Customer Satisfaction at Advanced Navigation, a company with 60 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Vincent Yam.

Vincent Yam previously worked as Head of Support at Advanced Navigation and Senior IT Operations Manager APAC at Cubic Transportation Systems. Vincent Yam holds Bachelor Of Computer Systems Engineering, Computer Engineering from University Of Technology Sydney.

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Advanced Navigation

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Profile bio

About Vincent Yam

As the current Head of Support at Advanced Navigation, I have honed my technical expertise in inertial navigation systems and robotics technologies. My dedication to enhancing customer satisfaction has led to the streamlining of support processes and the successful resolution of complex customer issues.With my background as a Senior IT Operations Manager, I have developed a robust problem-solving approach and a deep understanding of infrastructure services. These competencies have been instrumental in my leadership role, where the fusion of strategic vision and technical acumen contributes to Advanced Navigation's industry-leading support services.

Current workplace

Vincent Yam's current company

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Advanced Navigation
Advanced Navigation
Head of Support | Led Global Support Team, Enhanced Customer Satisfaction
sydney, new south wales, australia
Employees
60
AeroLeads page
10 roles

Vincent Yam work experience

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Head Of Support

Current

Sydney, New South Wales, Australia

  • Led the global support team at Advanced Navigation, providing pre and post sales support for inertial navigation systems and robotics technologies.
  • Developed and implemented strategies to enhance customer satisfaction and streamline support processes.
  • Collaborated with cross-functional teams to ensure seamless communication and resolution of customer issues.
Dec 2023 - Present

Operations It Manager Nsw

Sydney, New South Wales, Australia

Manage the Operations IT for the Sydney Electronic Ticketing System (Opal) for real time incident management systems for Transport Management (ICMP, CMCS).

Oct 2019 - Oct 2022

Compliance Engineer

Ugl

Sydney, New South Wales, Australia

Lead design and specification requirements analysis for DTRS (Digital Train Radio System) project. Ensuring project compliance and tracking this compliance with requirements traceability in DOORS.

Oct 2011 - Dec 2012

Software Engineer

Sydney, New South Wales, Australia

C# software engineer for Instructor Operator Station of AIR87 helicopter simulator

Oct 2004 - Oct 2011

Programming Analyst

Sydney, New South Wales, Australia

Jul 2000 - Oct 2004
Team & coworkers

Colleagues at Advanced Navigation

Other employees you can reach at advancednavigation.com.au. View company contacts for 60 employees →

1 education record

Vincent Yam education

FAQ

Frequently asked questions about Vincent Yam

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What company does Vincent Yam work for?

Vincent Yam works for Advanced Navigation.

What is Vincent Yam's role at Advanced Navigation?

Vincent Yam is listed as Head of Support | Led Global Support Team, Enhanced Customer Satisfaction at Advanced Navigation.

Where is Vincent Yam based?

Vincent Yam is based in Sydney, New South Wales, Australia while working with Advanced Navigation.

What companies has Vincent Yam worked for?

Vincent Yam has worked for Advanced Navigation, Cubic Transportation Systems, Ugl, Thales, and Catuity Inc..

Who are Vincent Yam's colleagues at Advanced Navigation?

Vincent Yam's colleagues at Advanced Navigation include Nameeta Bhole, Vinutha Vaze, Alexander Arriola, Karl Planes, and Peter Bassett.

How can I contact Vincent Yam?

You can use AeroLeads to view verified contact signals for Vincent Yam at Advanced Navigation, including work email, phone, and LinkedIn data when available.

What schools did Vincent Yam attend?

Vincent Yam holds Bachelor Of Computer Systems Engineering, Computer Engineering from University Of Technology Sydney.

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