Vincent Carter Email & Phone Number

Manage the SRS Queue for SRS tasks. Check SRS queue for SRS Help Desk Cases. Check DataWarehouse via Tivoli Enterprise Console for alerts related to outages to DataWarehouse DB. Check status of production TMR. Check status of development TMR. Check status of Tivoli TEC console. Logon to the Tivoli Production TMR via PUTTY. Logon to the Tivoli Development TMR via PUTTY. Create user accounts. Create endpoints. Create pertinent documents for group. Remove endpoints. Ensure monitoring exists on servers. Create SRS tickets. Provide Tivoli installation instruction to users. Resolve SRS tickets. Change monitoring thresholds. Provide weekly report to TOT team lead. Create documentation, provide detailed instructions on how to perform a certain Tivoli task or function and add to Share directory.

United States

Acted as tier I support administrator of entire network.Monitor network via customer software and respond to outages immediately. Troubleshoot hardware related issues and replace malfunctioning equipment. Create print queues, add drivers for installed network hardware. Reset passwords, and unlock accounts as help desk watch stander. Managed complex filing systems in order to effectively file and cross reference official documents.Directed the warehousing of data on obsolete hardware and other equipment for removal.