Vincent Alain Cuatico Email & Phone Number

California, United States

Chicago, Illinois, United States

● Manage website development projects from initial design through completion, optimizing all cross-browser and multi-platform compatibility.● Enhanced user experience and accomplished webpage objectives by creating site structure, navigation, page optimization, and graphics integration.● Work in a team to meet project goals.● Assisted in the training of new web designers.● Install and configure plugins.● Create adaptive templates to be used for multiple clients ● Maintained client websites on an ongoing basis.● Manage hosting using WPEngine.● Cropping, resizing and optimizing photos.● Designing basic logos.● Respond to client edits/updates with Salesforce.● Create compliant forms using HTML/CSS/Bootstrap.● Publishing SEO-optimized content.● Translated a WordPress site from English to French using TranslatePress.

Singapore

● Perform troubleshooting on desktop and basic systems/network issues.● Perform routine housekeeping maintenance for PC.● Handling of IT equipment inventory check.● Provide IT and audio visual equipment support.● Respond to incoming enquiries and incidents.● Active Directory Management.● Ensure daily task are executed according to SOP.● Provide timely status update on issues escalated and close tickets within SLA

Philippines

● Assisting in the installation and maintenance of all computer hardware and software.● Providing Tier 1 level support on hardware and software technical issues to BDO branches, subsidiaries, affiliates and other BDO units.● Responsible for providing single point of contact for all problems, requests and inquiries related to Information Technology.● Takes charge of call taking and email retrieval, service request logging and monitoring andperforming first level problem isolation and resolution.● Responsible for managing the POS network infrastructure of the bank and ensuring that the POS controllers and network connectives associated with it are operational at all times for the merchants.● Assisting with the installation and maintenance of voice systems to support call flow; usually limited to cabling, phones, headsets and software● Repairing or upgrading computer systems as needed● Performs file transfer, file backup, and disk imaging using Norton Ghost image.● Monitor BDO Request Tracker System (Ticketing).● Delivery and pullout of Personal Computers and other peripherals for branches and head office.● Assist in Preventive Maintenance of equipment of branches and Head Office.● Any other duties that the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer may find necessary.

Philippines

● Monitor computer hardware inventory and maintain established inventory in good working condition.● Ensure business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.● Familiarize and assume support of site specific applications and technology.● Assist Regulatory Pharmacist in doing packaging materials using CorelDraw.● Handles all IT equipment negotiations and purchasing● Provide computer hardware and software support to the technical staff as required.

Philippines

● Assist walk-in clients as well as acquiring and maintaining corporate clients of the store for the achievement of sales targets.● Proper handling of stocks.● Responsible for handling internal and external technical support requests for numerous products and applications.● Answer queries from clients through voice● Provide solutions and general monitoring of stocks● Acquiring all required information for resolving incidents and/or completing a request.● Assist workstation installation and software deployment● Provide IT hardware inventory support maintaining software license / hardware and inventory list/ PC assembly

Full Stack Web Development Training

Acquired Skills : HTML, CSS, Bootstrap, Javascript, jQuery, PHP, MySQL and Laravel.

Bachelor'S Degree, Computer Science