Work across departments to ensure that guests and associates have what they need at the point in time when they need it. Interact and communicate with AYS dispatchers via Empower GXP mobile to enhance and increase productivity. Deliver items directly to guests in their room, providing support to housekeeping, engineering, banquets, restaurants, front desk, and other areas that need assistance in a prompt manner. Resolve guest/customer complaints by avoiding mirroring confrontational behavior and reacting with firm politeness within a 15 to 30-minute timeframe.

Greet and admit vendors, staff, and approximately 140 residents through a secured entrance. Educate up to six prospects daily, on the requirements for entry into the Spiritual Development Program. Reserve 80-90 beds for incoming occupants for overnight residency meeting the guidelines of Operation Rescue. Observe and enforce all facility safety rules and regulations.

Led delivery convoys of up to eight automobiles throughout Houston and surrounding areas, effectively navigating the most efficient routes to destinations, reducing dealer’s expenses by 10% for the quarter.Utilized time and inventory management skills to ensure 5-8 automobiles were at weekly auctions for registration. Created a safe and organized work environment by observing all local, state, and federal traffic rules, laws, codes, and statutes.

Generated leads scouting territory distributing business flyers initiating engagement via detailed lawn analysis and recommended treatment services, responded to inquiries from website visitors, and answered inbound calls from potential customers with questions pertaining to services. Performed lawn analysis, identified and diagnosed solutions for weed damage, turf-damaging insects, fungi, and disease. Estimated service delivery dates based upon condition of lawn, trees, and shrubs to calculate recovery time.Assisted cancellation department with resolving conflicts, complaints, effectively ensuring customer satisfaction.