General Manager with food cost awareness, LBW program management, and team building.

Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.Resolved customer complaints in professional and timely manner.Managed team of up to 20 team members, creating and utilizing sales techniques to maximize potential sales per customer, overall increasing net sales.

Guaranteed optimal beverage stock by assessing weekly inventory and collaborating with the General Manager for corrective action planning to limit expenses.Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.

• Ensured all vehicles were up on schedule with repairs and maintenance. • Performed wheeled vehicle recovery operations. • Troubleshot vehicle faults and successfully operated heavy diesel equipment such as HMWWV, FMTV, and HEMTT vehicles. • Performed semi-annual and annual unscheduled services on HMWWV, FMTV, and HEMTT vehicles. • Kept accountability and led a squad of up to 10 soldiers. • Tracked personnel within the squad. • Mentored and trained servicemembers to the fullest of their potential. • Prepared daily, weekly and monthly services reports for Maintenance Support Office in command. • Identified and resolved equipment and Basic Initial Issue shortages.

• Received frequent customer compliments for going above and beyond normal duties. • Engaged in suggestive selling and other sales techniques. • Mentor and trained all new team members. • Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers. • Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager on duty. • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. • Balanced all cash payments. • Offered enthusiastic and personable service to all customers.

• Identified and resolved equipment and Basic Initial Issue shortages. • Received frequent customer compliments for going above and beyond normal duties. • Engaged in suggestive selling and other sales techniques. • Mentor and trained all new team members. • Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers. • Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager on duty. • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. • Balanced all cash payments. • Offered enthusiastic and personable service to all customers