Vincent Groult Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Contingent Worker at Meta, providing IT Technical Support to VIPs for EMEA

County Dublin, Ireland

• I manage the IT Helpdesk and external service providers to ensure that CACI network, e-mails, phone systems, mobile phones, internet connections, wireless, access to data and all applications are available at all times.
• I supervise service providers on a day-to-day basis, monitoring service standards and sending weekly reports of outstanding IT issues.
• I manage and take part in any CACI and Credit Agricole Group IT/Telecom projects requiring intervention of IT providers – preparing a project plan, highlighting risks and escalation to Management if project is under.
• I help deliver the adequate IT solutions – ensuring technical documentation is up to date, user manuals are provided and adequate training provided for end-users.
• I served as the main point of contact with outsourced IT providers and participated in the virtualisation of the entire IT infrastructure project for CACI and in the tender and RFP for the new IT service provider.
• I drafted and maintain the CACI Business Continuity Plan. I assist the BCP Coordinator, organise and assess BCP live tests of the hot site facility, back-up systems and follow-up action plan.

Dublin

• I was responsible for the reporting of claims payments and for preparing fund transfer requests to TPAs and partners (Germany, UK, Scandinavia, Italy, Netherlands, Denmark, Portugal and France), for the Finance.
• I ran monthly claims activity reports for the Administration and Claims Manager and helped develop a universal reporting structure for all TPAs.
• I continued to process French claims and subscriptions as/when necessary to assist the Claims Operations Team and provided back-up for the management of the Claims Operations teams.
• I managed the IT Helpdesk and external service providers to ensure that CACI network, e-mails, phone systems, mobile phones, internet connections, wireless, access to data and all applications are available at all time.
• I solved basic troubleshooting in-house and reported urgent Server / IT problems and technical issues to CACI service providers.
• I supervised service providers on a day to day basis – monitoring service standards and sending weekly reports of outstanding IT issues.

County Dublin, Ireland

• I was responsible for assessing and processing claims within the PPI portfolio according to relevant policy terms and conditions and analysed the complaints and processed same within the delegation authority.
• I generated or declined payment correspondence and processed payments to customers’ credit accounts.
• I processed French continuing claims; created new claims, requested supporting documentation from customer, advised customers of decisions and processed any payments due.
• I provided training to new joiners in the Operations Team.
• I helped support in-house applications and systems by reporting all issues to providers in Ireland and France as per procedures, logged all system down-time and produced monthly reports to indicate the time lost for.
• I maintained the operations claims database (MS Access front-end and SQL database).

County Dublin, Ireland

• Reservations sales and service representative on the UK and French markets.
• Agent in the rates department (fares calculation, rates help desk).
• Agent in the ticketing department (ticketing helpdesk).
• Participation in the training of new joiners.

County Dublin, Ireland

• National and international reporting.
• Preparation of articles for publication.
• Final layout of the weekly newspapers before going to press.
• Responsible for yearly publication of a reference catalogue of all the wood and forestry machinery.
• Translations English-French.

Diploma In Cyber And Digital Security (With Distinction), Cybersecurity

Specialization Certificate In International Wood Trade, Wood Transformation Industry

Specialization Certificate In Trade And Valorization Of Forest Products, Forestry

French College Degree Brevet De Technicien Supérieur (B.T.S.) In Wood-Production And Trade