Vincent Groult Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Contingent Worker at Meta, providing IT Technical Support to VIPs for EMEA

County Dublin, Ireland

• I manage the IT Helpdesk and external service providers to ensure that CACI network, e-mails, phone systems, mobile phones, internet connections, wireless, access to data and all applications are available at all times for CACI employees.• I supervise service providers on a day-to-day basis, monitoring service standards and sending weekly reports of outstanding IT issues.• I manage and take part in any CACI and Credit Agricole Group IT/Telecom projects requiring intervention of IT providers – preparing a project plan, highlighting risks and escalation to Management if project is under risk. I specify CACI technical requirements to IT suppliers for the purchase of new IT equipment as per the business need. I carry out tests as required and log any issues as they arise to assist in solution. • I help deliver the adequate IT solutions – ensuring technical documentation is up to date, user manuals are provided and adequate training provided for end-users.• I served as the main point of contact with outsourced IT providers and participated in the virtualisation of the entire IT infrastructure project for CACI and in the tender and RFP for the new IT service provider.• I drafted and maintain the CACI Business Continuity Plan. I assist the BCP Coordinator, organise and assess BCP live tests of the hot site facility, back-up systems and follow-up action plan.• I am the cybersecurity correspondent for the CA Group and manage the cybersecurity improvement program at CACI to ensure compliance to the cyber-security regulations. I compile IT security assessment reports to Central Bank of Ireland, CACI internal and external auditors and CA chief information security officer. I participate in risk analysis using the Group’s Risk Management tool Mesari.• I am highly involved in the GDPR program for CACI and perform mandatory Data Protection Impact Assessments for the IT activity.

Dublin

• I was responsible for the reporting of claims payments and for preparing fund transfer requests to TPAs and partners (Germany, UK, Scandinavia, Italy, Netherlands, Denmark, Portugal and France), for the Finance department.• I ran monthly claims activity reports for the Administration and Claims Manager and helped develop a universal reporting structure for all TPAs.• I continued to process French claims and subscriptions as/when necessary to assist the Claims Operations Team and provided back-up for the management of the Claims Operations teams.• I managed the IT Helpdesk and external service providers to ensure that CACI network, e-mails, phone systems, mobile phones, internet connections, wireless, access to data and all applications are available at all time for all CACI employees.• I solved basic troubleshooting in-house and reported urgent Server / IT problems and technical issues to CACI service providers.• I supervised service providers on a day to day basis – monitoring service standards and sending weekly reports of outstanding IT issues.• I monitored IT service invoices to ensure the hours quoted were in line with work carried out for CACI and that quotes received were correctly invoiced.• I helped support in-house applications and systems by reporting all issues to providers in Ireland and other countries as per procedures, logged all system down time and produced monthly reports to indicate the time lost for that month due to Business Applications and down-time for all partners using systems. I compiled change requests for systems and did the follow-up.• I drafted and maintained the Business Continuity Plan for CACI. I assisted the BCP Coordinator, organized and assessed BCP live tests of the hot site facility, back-up systems and follow-up action plan.• I monitored daily data back-ups, implemented back-up procedures and proposed updates as/when necessary.

County Dublin, Ireland

• I was responsible for assessing and processing claims within the PPI portfolio according to relevant policy terms and conditions and analysed the complaints and processed same within the delegation authority.• I generated or declined payment correspondence and processed payments to customers’ credit accounts.• I processed French continuing claims; created new claims, requested supporting documentation from customer, advised customers of decisions and processed any payments due.• I provided training to new joiners in the Operations Team.• I helped support in-house applications and systems by reporting all issues to providers in Ireland and France as per procedures, logged all system down-time and produced monthly reports to indicate the time lost for that month due to Business Applications and down-time for all partners using systems.• I maintained the operations claims database (MS Access front-end and SQL database).• Translations English-French.

County Dublin, Ireland

• Reservations sales and service representative on the UK and French markets.• Agent in the rates department (fares calculation, rates help desk).• Agent in the ticketing department (ticketing helpdesk).• Participation in the training of new joiners.

County Dublin, Ireland

• National and international reporting.• Preparation of articles for publication.• Final layout of the weekly newspapers before going to press.• Responsible for yearly publication of a reference catalogue of all the wood and forestry machinery.• Translations English-French.

Diploma In Cyber And Digital Security (With Distinction), Cybersecurity

Specialization Certificate In International Wood Trade, Wood Transformation Industry

Specialization Certificate In Trade And Valorization Of Forest Products, Forestry

French College Degree Brevet De Technicien Supérieur (B.T.S.) In Wood-Production And Trade