Vincent Lee Email & Phone Number

Atlanta, Ga, Us

• Implemented a user-friendly CRM sheet via Excel to help sales staff track over 100 daily client interactions, enhancing customer service and increasing sales by 15% through personalized interactions• Created and executed a user-friendly operations reporting system via Excel to track day-to-day store operations like sales, inventory, and customer traffic, which increased efficiency of opening and closing operations by 50%.• Spearheaded 2 training programs, equipping team members with brand expertise and customer service skills, resulting in an increase of customer satisfaction by 20% and sales conversion by 28% 1 month after training• Lead and manage a team of up to 9 sales associates and 3 stock associates, striving for operational excellence and consistently meeting at least 80% of team’s monthly KPIs • Support the maintenance of store schedule and bi-weekly payroll process in the absence of store managers• Implement and maintain store visual merchandising by ensuring that displays and product placement align with brand image, resulting in an overall 40% increase in customer traffic

Toronto, Ontario, Canada

• Oversaw daily operations of all Inventory Control activities including: Shipping and Receiving, Cycle counts, Transfers, RTVs, consignment and inventory planning/forecasting• Managed all aspects of Loss Prevention and Risk Management including store cash control, cash management and inventory management. • Analyzed sales and stock, identifying selling trends for inventory planning resulting in an increase of inventory turnover by 23% through the optimization of stockroom and coordination with merchandising team• Maintained a working knowledge of customer relations and store promotions to assist customers with product inquiries including manufacturing materials, allergies and warranties on the sales floor • Optimized stockroom to store additional merchandise by converting the stockroom from a decentralized system to a centralized system and as a result, increasing storage space by 80% • Increased inventory turnover by 23% through the optimization of stockroom and coordination with merchandising team resulting in the increase of customer conversion by 30%

Inspect incoming merchandise for any damages or defects and report any issues to the Stock Supervisor• Conduct regular quality checks on merchandise already on the sales floor to ensure they meet the store's standards and collaborating with sales associates and managers to ensure that popular items are always available• Ensure that all merchandise are properly labeled, tagged, and entered into the inventory management system and arranging merchandise in an orderly manner• Providing customer service support when needed n the sales floor, including answering basic product-related questions, and providing general assistance to enhance the overall shopping experience

• Oversee daily bakery operations, including production scheduling, inventory management, and quality control, to ensure efficient and smooth workflow.• Implemented a new inventory management system that helps track stock levels and monitors product usage, resulting in the prevention of overstocking and understocking and providing accurate inventory data analysis and forecast while increasing stockroom efficiency by 68% • Ensure compliance with food safety regulations, health codes, and sanitation standards by implementing proper hygiene practices, conducting regular inspections, and maintaining accurate documentation. • Lead and manage bakery staff, providing guidance, training, and performance evaluations to maintain a skilled and motivated team. Foster a positive work environment and promote teamwork and collaboration.• Increased net profits by 27% through the implementation of a production scheduling system and inventory management system which increased bakery operation efficiency by 45% resulting in an increase in production by 20% and prevention in underproduction and overproduction by 40%

• Ensure the quality and consistency of baked goods are up to standard through monitoring baking processes and checking for proper doneness• Adhere to food safety guidelines, including proper handling, storage, and labeling of ingredients, as well as the maintenance of cleanliness and sanitation in the baking area.• Bake and prepare a variety of goods such as cheesecakes, cheese tarts, puddings and specialty cakes. This includes measuring and mixing ingredients, following recipes, and using baking equipment and techniques to create high-quality baked products

Toronto, Ontario, Canada

• Provided peer support by identifying student needs and made informed referrals to financial, academic, career and health resources on campus. • Role modeled navigating York University’s general processes and procedures, providing campus tours and suggesting advice to enhance the first-year experience for 1000 students • Spearheaded the creation of a new mentorship program for 950 first-year international students with an overall focus on campus life, academia and university resource accessibility as to increase resource awareness and reduce first-year anxieties • Maintained a community of 200+ mentees and facilitated monthly check-ups, and weekly office hours with a 30% participation rate • Drafted bi-weekly reports, conducted research for accurate resource access and developed a resources page for student convenience and usage, which averaged 70 clicks per day • Wrote, edited, and published content to share on brand’s social media platform increasing participation in the mentorship program by 34%

Orange Walk, Belize

• Liaised between the Belize Ministry of Human Resources and the store to establish a yearly partnership contract to deliver packaged food provisions on a monthly basis to over 1000 patrons in the local community. • Consulted with the Minister of Human Resources and the store to devise a list of provisions that is acceptable within the ministry’s food and nutrition guidelines and benchmarks and that is available by the store • Established parameters for the delivery of and payment for food provisions that is satisfactory for both parties

Bachelor Of Arts - Ba, Social Sciences

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

High School Diploma, Physical Sciences, Accumulative Grade Of 3.6

Activities and Societies: Basketball, Volleyball, Student Government, STEM team, Peer Helpers